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Air Arabia Refused Cash Refund For Honeymoon Flights Through An Active War Zone

April 6 12:03 PM10

I purchased honeymoon flights via Air Arabia's official website (Booking Ref: 6N***FC) for the route Istanbul Sabiha Gökçen – Sharjah – Malé, travel dates 18–23 May 2026. Total paid: AED 4,947.49 by credit card.Following the booking, the security situation deteriorated severely due to the ongoing Iran–US–Israel armed conflict. Sharjah — Air Arabia's hub and my only transit point — is directly within this high-risk area. Airspace has shifted to an "exceptional" regime and multiple governments have issued travel warnings for the UAE.On 26 March 2026, I sent a formal legal notice citing Turkish Consumer Law (No. 6502), the Turkish Code of Obligations Articles 136–138 (impossibility of performance), and Air Arabia's own force majeure clauses, requesting a full cash refund of AED 4,947.49. I explicitly stated this is our honeymoon and that we cannot transit through a potential war zone.Air Arabia responded with a generic copy-paste: AED 200/passenger/sector cancellation fee, remainder as Air Arabia credit only. The armed conflict, security concerns, and legal grounds were completely ignored.Locking passengers into airline credit while their hub sits in an active conflict zone is not a policy — it is profiteering from fear. I am now initiating a credit card chargeback and filing complaints with Turkey's SHGM and the Consumer Arbitration Panel. I will share this experience across all major aviation review platforms.

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