I bought a ticket from Air Arabia, but at airport check-in I was told that my carry-on baggage exceeded the allowance—even though I checked the weight in advance. How can I dispute the extra fee?

Here are useful and up-to-date recommendations based on the airline’s rules and passenger experience:

Check the carry-on allowance stated on your ticket
Air Arabia’s basic fare includes carry-on baggage up to 10 kg with maximum dimensions of 55 × 40 × 20 cm.

If your bag exceeds these limits even slightly, airport staff may charge an additional fee. In some cases, scale calibration differences at the airport or counting items like a laptop, food bag, or accessories toward the total weight can also cause an overage.

Difference between home and airport weighing
Airport scales may be calibrated differently, and even a 0.5 kg difference can result in an extra charge. To avoid issues, it’s recommended to weigh your bag in advance with a buffer of 0.5–1 kg below the limit.

If you are sure you did not exceed the limit

Ask the staff member to show the scale reading and document it with a photo or video.
Keep your boarding pass and the receipt for the extra payment.
After the flight, submit an official complaint to Air Arabia customer support with supporting evidence (photos, receipts, and a description of the situation).

Air Arabia contact details

Email: [email protected]
Call center: +971 6 5580000 (as listed on the airline’s official website)

How to dispute the fee
In your message, clearly explain that your carry-on baggage did not exceed the allowed limit and attach all evidence. Airlines usually review such cases individually and may issue a refund or provide a voucher.

If Air Arabia refuses to review your claim or ignores your request
File a complaint on Xolvie. This can help you get a response and warn other passengers about potential issues.