When booking through the Air Arabia website, additional services (baggage, seat selection) were automatically added even though I didn’t choose them. How can I cancel them and get a refund?

Here are practical steps to help you resolve this issue:

Check your booking details
After payment, go to Manage Booking on the Air Arabia website and review which additional services are included. Sometimes the system automatically adds insurance, baggage, or seat selection if checkboxes weren’t manually unchecked during booking.

Contact Air Arabia as soon as possible
Email [email protected] and include:

your booking reference,

a description of the issue (that the services were added automatically without your consent),

a request to cancel those services and issue a refund.
Attach screenshots of the payment confirmation showing the added items.

Timing matters
If less than 24 hours have passed since purchase, your chances of a successful cancellation are higher — the airline may remove add-ons without penalties.

Document everything
Keep all correspondence and confirmations. These will serve as evidence if the refund is disputed.

If the airline won’t refund or ignores your request, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.