My Air Arabia flight was canceled without prior notice. How can I get compensation or be rebooked on another flight?

Here is a step-by-step action plan to help you protect your passenger rights:

Find out the official reason for the cancellation
Under air travel regulations, Air Arabia is required to notify passengers in advance about flight changes or cancellations. If this did not happen, you may be entitled to compensation or a free rebooking on another flight.

Contact the airline
Email [email protected] or call +971 6 5580000.
Provide your booking reference, flight date, and route, and clearly state that you did not receive any prior cancellation notice.

Request one of the following:

free rebooking on the nearest available flight,

a full refund,

or compensation for the inconvenience caused.

Keep all documents
Save your booking confirmation, boarding passes, and receipts for additional expenses (meals, hotel, transport) incurred due to the cancellation — the airline may be required to reimburse these costs.

Refer to passenger rights regulations
According to international aviation rules, the carrier is responsible for delays or cancellations if the passenger was not notified in advance and was not offered a reasonable alternative.

If the airline does not respond

Don’t ignore it — file a complaint on Xolvie. Here, you can describe your case, get guidance, and potentially secure a refund or compensation for the canceled flight.