I paid for a meal or an onboard service with Air Arabia, but it was not provided. How can I request a refund?

Here are clear and proven steps to help you get a fair refund:

Gather evidence

Keep the following:
your boarding pass,
the receipt or payment confirmation for the service (from the booking email or your bank statement),
photos or videos, if you have proof that the service was not provided.

Report the issue immediately after the flight

If you are still onboard or have just landed, contact Air Arabia staff at the airport. Ask for written confirmation that the service was not provided (for example, that the meal was not served). This can significantly speed up the refund process.

Send an official request to customer support
Email [email protected] and include:

the flight number and date,

your booking reference,

a description of the issue (that the service was paid for but not provided),

screenshots of the payment confirmation and your boarding pass.

Clearly request a refund to the original payment method.

Submit your request as soon as possible
Do this promptly — under airline procedures, such claims are usually reviewed within 7–10 days after the flight.

If Air Arabia ignores your claim
Post a complaint on Xolvie, including flight details and proof of payment. This can help draw the airline’s attention and increase your chances of getting a refund for the unprovided service.