I’m having difficulties contacting Air Arabia customer support—my messages are going unanswered. Which contact channels are reliable and can help speed up the resolution of my issue?

Here are proven ways to speed up resolution:

Primary and official channel
Email: [email protected]

In your message, include your booking reference, flight date, and clearly state your request (route change, refund, claim, etc.).
To increase the chance of a response, use a clear subject line with keywords, for example:
URGENT: Booking [reference] — such emails are more likely to be prioritized.

Call center
Call +971 6 5580000. This is the international contact center with English- and Arabic-speaking agents.
If calls from your country don’t go through, check local Air Arabia offices listed on the official website under Contact Us.

Sales office or travel agency
If you purchased your ticket through an agency, they are responsible for assisting with changes or submitting requests.
Air Arabia sales offices may also provide written confirmation that your request is under review.

Social media and alternative channels
Air Arabia often responds faster on its official social media accounts (Facebook, Instagram, X/Twitter).
Send a brief message, include your booking reference, and add: “Please check my pending request.”

Follow-up request
If there is no response after 5–7 business days, send a follow-up email with the subject SECOND REQUEST and attach your original message. This can help escalate your case to a senior agent.

If support continues to ignore your request
Post a complaint on Xolvie. There you can describe the issue, attach evidence, and prompt a response from the airline—while also helping other passengers get assistance faster.