I submitted a refund request for my Air Arabia ticket, but I was offered only a voucher or credit for future flights. How can I get the money back in cash or to my card?

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Xolvie Resolution Specialist January 05, 4:40 pm

Here are practical and up-to-date steps that can help you obtain a monetary refund instead of a voucher:

Check your fare conditions
Air Arabia often restricts refunds for the cheapest fares (Basic), offering vouchers or travel credit instead.

However, if the flight was canceled by the airline or you were unable to travel for a valid reason (such as illness), you have the right to request a refund to your original payment method, not just credit.

Send a written request to customer support
Email [email protected] and include:

your booking reference and flight date,

the reason for cancellation,

a clear request for a refund to your card,

an explanation of why a voucher is unacceptable (for example, you do not plan future flights).

State that, under general consumer protection principles, refunds should be issued using the original form of payment.

If the ticket was purchased through an agency or online platform
Contact the agent or platform directly. In many cases, refunds must be processed by the intermediary rather than the airline itself.

If your requests are ignored or you are forced to accept a voucher
File a complaint on Xolvie. Here, you can publicly describe your case and get support in asserting your right to a cash refund instead of airline credit.

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I submitted a refund request for my Air Arabia ticket, but I was offered only a voucher or credit for future flights. How can I get the money back in cash or to my card?

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