I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...
"After the issue was identified, the money was refunded, and a goodwill gesture of 10% of the amount was also credited."
I made a booking through Agoda for the property “Collection O Dwarka” in Dwarka, Gujarat, for the dates 1 March 2026 to 2 March 2026, and paid a total...
As the owner of Royal Suites-Sky, I am reporting that Agoda is publishing very misleading information about my property on its website. On the Agoda page for Royal Suites-Sky, there is a section titled “Unleash Your Inner Athlete at Royal Suites-Sky's Sports Facilities,” which is completely false. R...
On February 6, 2026, I made a reservation through the Agoda.com website for Samsun Niva Atakum Hotel under the name Hakan Umut A* using the phone number 050 650 79 7**, and 2,528.07 ₺ was charged to my credit card . However, when we arrived at the hotel to check in, the staff told us that their part...
I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec...
While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $...
I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit...
Through Agoda, my friend and I made a reservation at the YCH-Montebello hotel in Rome for the dates of January 27–29 for a total amount of 5,594 TL. When we attempted to cancel the reservation, we were told that the full amount would be charged instead of the 70% cancellation fee stated in the prope...
I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match what was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r...
I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place...
I am writing to submit a formal complaint regarding a reservation error, unjust cancellation, and an unauthorized charge to my credit card. Below is a chronological summary of what happened during my trip to Paris: I made a single 3-night reservation for Hotel Aulivia. Before my trip, I received a ...
On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576. I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir...
I am filing a formal legal complaint regarding a serious violation of consumer rights involving my hotel booking made through Agoda. Despite making full payment and having confirmed reservations, my booking was cancelled without prior notice, and I was denied accommodation, resulting in emotional di...
On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670 and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However...
On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...
On October 19, 2025, I made a reservation through Agoda for Skyhill Hotel in Ankara, booking a “1 x Room Assigned on Arrival” type room. When I arrived at the hotel on October 27, 2025, I was denied check-in because the hotel staff stated that married couples are required to present a marriage certi...
I made a reservation through Agoda to stay at Signature 1 Hotel Tecom Dubai from November 4, 2025, to November 9, 2025, for a total of $663 USD. My booking details are as follows: Book ID: 5870*19** and Booking Reference Number: 20381312. I completed the payment with my credit card and have both the...
On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel through a reservation I made on Agoda. On the first night of my stay, around 6:42 a.m., I found bugs in my bed and noticed that they were present throughout the room. This situation was completely unacceptable...
"Thank you for your response. I request that the 50% refund be processed without any further delay."
On September 2, 2024, I booked a stay at Riva Bodrum Resort through Agoda for the dates September 15–18, 2024 (Reservation Code: 1646520843). While my booking shows as confirmed in the Agoda app, when I called the hotel directly, they informed me that my reservation does not appear in their system a...
Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they ca...
Our property Welcome Hotel Fort Mumbai, India is not listed on Agoda. Yet certain scamsters are showing images of our property and accepting bookings and payments from many guests. Kindly take urgent action. These scamsters present themselves as hotel managers and take bookings in the name of Agoda....
"The problem was solved, thank you Agoda for your interest."
I’m writing to express my extreme frustration with a recent hotel reservation I made through Agoda. Although I paid in full for my stay, the hotel ref...
On July 6, 2025, I booked a double room through the Agoda app at Sky Hill Hotel for two people. Shortly after booking, the hotel contacted me both in writing and by phone to inform me that they had no available rooms and instructed me to cancel the reservation. They explicitly stated that they could...