Agoda Booking Hotel Overbooked Despite Payment

I made a room reservation via Agoda for Super Hotel O Nettoor Junction, Kochi, for one night from Friday, September 25 to September 26, with a total charge of ₹1,366.47 under booking ID 2053387934. The amount was successfully debited from my account, and I have the transaction record for this payment. However, when I arrived, the hotel informed me that it was fully occupied and did not provide the room I had booked. I was left without accommodation despite having a confirmed reservation and completed payment. I did not receive any prior notification from either Agoda or the hotel about overbooking or any issue with my reservation, and I did not stay at the hotel at all. Since then, I have been trying many times to reach Agoda customer care by phone, but no one answered my calls and I still have not received any update or refund. At the moment, my money is taken, I did not stay at the hotel, and there is no clear response from Agoda. I request a full refund of ₹1,366.47 for this unused booking and a clear written explanation of why my confirmed reservation was not honored. I also expect Agoda to review this incident with the hotel so that other customers do not face the same problem in the future.