Agoda Hotel Villa Fontaine Grand Tokyo- Shiodome Reservation Cancel

Mina
Mina
Agoda
January 31 5:22 PM86

While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $230 was charged to my Visa card, and at that moment I realized that the reservation had been made for the wrong dates. My reservation number is 623255595. The payment was charged instantly and is clearly visible through my bank. When I contacted Agoda, I was informed that the hotel does not allow refunds. However, I reported this issue on the same day, before any stay took place, and the situation was entirely due to an unintentional date selection mistake. I did not check into the hotel, did not use the accommodation in any way, and did not intentionally book the reservation for those dates. I request that Agoda unconditionally cancel this reservation and issue a full refund of the approximately $230 charged to my card.

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Agoda Ignored Duplicate Reservation and Denied Refund

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December 17, 2025 5:01 PM117

"Update: The hotel has approved the free cancellation in writing via email for the duplicate reservation. Nevertheless, Agoda continues to send me the same standard responses. Even though the travel date is approaching, and direct communication with the hotel is possible, Agoda's delay of the process on the grounds of “no response” is unacceptable. My request is clear: the free cancellation approved by the hotel should be reflected in the Agoda system immediately, and the amount should be refunded without delay."