While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $230 was charged to my Visa card, and at that moment I realized that the reservation had been made for the wrong dates. My reservation number is 623255595. The payment was charged instantly and is clearly visible through my bank. When I contacted Agoda, I was informed that the hotel does not allow refunds. However, I reported this issue on the same day, before any stay took place, and the situation was entirely due to an unintentional date selection mistake. I did not check into the hotel, did not use the accommodation in any way, and did not intentionally book the reservation for those dates. I request that Agoda unconditionally cancel this reservation and issue a full refund of the approximately $230 charged to my card.
I made a reservation through Agoda for PP Princess Resort Hotel, but I mistakenly selected the date as December 16 instead of my intended travel dates of December 30 to February 2. The reservation was confirmed, and the payment was charged immediately. Just a few minutes after completing the booking...
I booked a hotel through Agoda but encountered a frustrating issue when trying to change my reservation date. Due to misinformation from the hotel staff, I accidentally selected the wrong check-in date. Now, I am unable to modify the booking, and neither the hotel nor Agoda is willing to assist me. ...
On October 25, 2025, I made a reservation through Agoda for the Barcelona La Frenca Adults Only Hotel (Reservation No: 1662561855). However, due to a system error, my check-in date was automatically shifted three days earlier. I noticed the issue within 1–2 minutes and immediately sent 2–3 emails to...
While trying to check price information, I accidentally created a reservation for the wrong dates. Without any notification or confirmation request from my bank, Agoda directly charged my credit card. When I requested a refund, the hotel refused to return the amount and stated that they could not pr...
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