Agoda Customer Service Unresponsive — Reservation Missing Before Trip
On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out to Agoda, and they resent my booking details, yet the hotel still insists that no reservation exists under my name.
Payment for the reservation has not yet been processed, but Agoda is scheduled to charge my credit card within two days. I have already made all my travel and accommodation arrangements, including transportation, based on this booking. Since the reservation is missing from the hotel’s system, I am now at serious risk of being left without accommodation.
I request that Agoda immediately contact the hotel and ensure my booking information is properly added to their system to prevent any inconvenience. This is the first time I have encountered such an issue, and I expect a prompt resolution. Agoda can reach me at +90 5544****74 for updates regarding this matter.
Progress
Hello, today I made a reservation for 2 adults and 1 child at Justiniano Deluxe Resort Hotel between 9-12 November through Agoda and paid the fee. However, even though I called the hotel many times, they said they could not find my reservation. Agoda did not respond to the email I sent. Since the reservation could not be found, I request a full refund and cancellation. Please can you help?
Reservation Number: 1666202870
Email: [email protected]
Phone: +90 554 404 4774
Main Guest Name: Miraç Çağla Maraş
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterwards. We have determined that you have managed to contact our Customer Service team and that we have previously assisted you. Thank you for reaching out to us, and we hope that we have resolved your issue. If you need further assistance, please reply to the last email from our Customer Service team. Lin
