Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they cannot honor my reservation because Agoda has terminated its contract with them and has not made the payment. With only 3 days left until check-in, this situation has left me in a difficult position. I expect an immediate resolution from Agoda: Guarantee My Reservation: Ensure that my booking remains valid under the same conditions, or Provide an Alternative: Arrange a comparable or better hotel at no additional cost, or Process a Full Refund: If neither option is possible, I demand an immediate refund of my payment. I have copied the hotel for transparency. Given the urgency, I expect a written response with a solution within 24 hours. I trust Agoda will resolve this matter fairly. If not, I will escalate this issue to consumer protection authorities and pursue legal options. Sincerely, Yalım G*** Email: ylmg***@gmail.com Booking ID: 1575378004 CC: Bir Tebessüm Ayvalık Hotel (+90 534 817 6***)
To the Agoda Support Team, I made a reservation through your platform for Orange County Alanya Hotel between August 11–16, 2025, with a total amount of ₺61,000. My reservation was confirmed and the payment was charged to my credit card. However, shortly afterward, my reservation was canceled without...
I experienced significant inconvenience due to my Agoda reservation, details of which are provided below. I had booked 2 rooms for 1 night for 3 people. The hotel informed me they could only provide 1 room due to unavailability and could not accommodate the second room. They stated that since Agoda ...
I made a reservation through Agoda for Kyieina Orkide Court Hotel, with check-in on November 17, 2025, and check-out on November 20, 2025. My reservation number is 1644230958, and my hotel confirmation number is 5363****87. The total amount of $266 was charged to my credit card ending in 9074. On S...
On December 17, 2024, I booked a hotel through Agoda for a stay from December 31, 2024, to January 1, 2025. At the time of booking, the price was listed as 1,100₺. However, the hotel now claims the price is 3,600₺ and canceled the reservation when prices increased, leaving me stranded. This situati...
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