Urgent Assistance Required – Booking Issue With Agoda

Dear Agoda Customer Support, My name is Yalım G***, and I made a reservation at Bir Tebessüm Ayvalık (Booking ID: 1575378004) for the dates August 21, 2025 – August 24, 2025. I completed the payment on August 11, 2025, and the booking was confirmed. However, today, the hotel informed me that they cannot honor my reservation because Agoda has terminated its contract with them and has not made the payment. With only 3 days left until check-in, this situation has left me in a difficult position. I expect an immediate resolution from Agoda: Guarantee My Reservation: Ensure that my booking remains valid under the same conditions, or Provide an Alternative: Arrange a comparable or better hotel at no additional cost, or Process a Full Refund: If neither option is possible, I demand an immediate refund of my payment. I have copied the hotel for transparency. Given the urgency, I expect a written response with a solution within 24 hours. I trust Agoda will resolve this matter fairly. If not, I will escalate this issue to consumer protection authorities and pursue legal options. Sincerely, Yalım G*** Email: ylmg***@gmail.com Booking ID: 1575378004 CC: Bir Tebessüm Ayvalık Hotel (+90 534 817 6***)