Agoda Reservation Confirmed in App but Not Showing at Hotel System
On September 2, 2024, I booked a stay at Riva Bodrum Resort through Agoda for the dates September 15–18, 2024 (Reservation Code: 1646520843). While my booking shows as confirmed in the Agoda app, when I called the hotel directly, they informed me that my reservation does not appear in their system and advised me to contact Agoda.
To resolve the issue, I emailed Agoda customer service several times, but I only received the same automatic response telling me to “contact them using my registered email address.” Since I signed up with my Apple ID and used the “Hide My Email” option, I cannot send messages from the masked email address. I provided all booking details from my actual email address, yet no proper assistance or solution has been offered.
I have not made the payment yet because I don’t want to risk paying for a reservation that the hotel cannot see in their system. This uncertainty has left me unable to make alternative bookings, and I am stuck in a very frustrating situation.
I expect Agoda to ensure that my confirmed reservation is properly visible in the hotel’s system by contacting the property directly and resolving the discrepancy. I also request clear information on what happens if I make the payment but the hotel later refuses to honor the booking. Customers deserve clarity and reliability when making reservations through Agoda.
It has been 2 days since I submitted my complaint. There are only a few days left until my vacation, and I still haven’t received any help. I have been sending emails for days, and now I am not even getting a response.
Dear Guest, For further assistance (to reconfirm your reservation with our property partner), we have forwarded your request to the relevant team. We will get back to you via email within 24 to 48 hours. Thank you again for your patience. Best regards, Ric
Whoever your facility partner is, let me contact them.
My problem was not solved in any way and I was not contacted. I will never use Agoda again.
Booking ID: 1646520843 Dear Guest, We apologize for the inconvenience you have experienced. We have called the phone number registered on the reservation multiple times, but we were unable to reach the reservation holder. To extend our support, we have sent an email to the email address registered on the reservation in order to create a verified support channel. We understand that you are an Apple ID account user and prefer your real email address to be hidden by Apple. Agoda has only received an alternative email address provided by Apple. We have sent the verification email to the email address provided by Apple, and it should be forwarded to your actual email address. Please respond to the email; our representative will get back to you within 24 hours. Thank you for your patience. Best regards, Hafız
I received the email and provided my number, but I did not receive a call. Please let me know which number will call me. I am not receiving a verification code on my number, so my number does not appear as registered on my Agoda account. My issue has not been resolved and there has been no progress for a week.
Dear Guest, We see that you have left a message for our support team via our live chat. Please check your message box in the app and continue communicating from there. Regularly check for new messages sent by our representative so they can assist you further. We are sorry that we cannot assist you directly through this platform (Sikayetvar) as this communication is not verified. Thank you for your patience. Best regards, Hafız
I canceled my reservation. This is a company that should never be used.
