What are the steps for handling guests on Agoda?

Preparing for a guest's arrival and ensuring a seamless stay involves a series of key steps that can make all the difference in their experience.
• Make sure the room is clean, well-maintained, and stocked before the guest arrives. Bring their name, reservation number, and expected arrival time to check-in.
• Warm Welcome: Welcome the guest warmly. Introduce yourself, help with luggage, and lead them to their room. This initial interaction sets the tone for their stay.
• Reservation Review: Discuss the guest's check-in and check-out dates, room type, and rate. Ensure the reservation meets their needs and make any necessary changes.
• Property Information: Show guests the front desk, restaurant, pool, and other amenities. Share important property policies like check-out and meal times.
• Respond to guests' needs throughout their stay. Answer inquiries promptly and professionally. Provide extra help or advice to improve their experience.
• Make guest checkout efficient. Process payments quickly and return deposits. Thank them and wish them a safe return.