On October 19, 2025, I made a reservation through Agoda for Skyhill Hotel in Ankara, booking a “1 x Room Assigned on Arrival” type room. When I arrived at the hotel on October 27, 2025, I was denied check-in because the hotel staff stated that married couples are required to present a marriage certificate. The receptionists said they could not assist further and advised me to contact Agoda for a refund.
My reservation was confirmed, and I paid $119 in total. Although my booking included a free cancellation option, I was unable to cancel it through the system since the check-in time had already passed. I also tried contacting Agoda customer service, but received no response to my calls.
Since I was denied accommodation and could not benefit from the service, I request a full refund of $119. I kindly ask that this issue be resolved as soon as possible.
On October 10, 2025, at 5:24 p.m., I made a reservation through Agoda for Gloria Tibi Hotel, covering the dates October 11–12, 2025 (Reservation Code: 5872*27). However, when I called the hotel afterward, I was informed that guests without a marriage certificate are not accepted. I hadn’t noticed th...
On October 10, 2025, at 17:24, I made a reservation through Agoda for Gloria Tibi Hotel, covering the dates October 11–12, 2025 (reservation code: 5872*27). I completed the payment using my credit card (last four digits: 0795). After making the reservation, I contacted the hotel and was informed tha...
I made a three-night hotel reservation through Agoda for approximately ₺7,000 under reservation ID 1603805525. Later, I contacted the hotel directly to confirm the stay, only to be told that they don’t allow unmarried couples to stay in the same room, and I would need to cancel the booking. When I ...
I booked a hotel through Agoda to stay with my girlfriend, but when we arrived, the hotel refused to let us check in because we weren’t married. This discriminatory policy was not mentioned anywhere on Agoda's listing. The only restriction listed was against hosting bachelor/bachelorette parties—not...
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