On Thursday, October 23, I made a reservation through Agoda to stay at Yeşil Periy Hotel under booking number 1662073670 and paid ₺2400 by credit card. After the reservation, I called the hotel and was told that there was an issue with their facilities and that I needed to cancel my booking. However, when I completed the cancellation, I did not receive any refund. The hotel stated that, according to their policy, no refund could be issued, even though the problem was entirely caused by them. I tried to reach Agoda customer service through live chat but only received automated responses and couldn’t speak to a real representative. I have been waiting seven days for a solution, but the issue remains unresolved. Moreover, I noticed in Google reviews and on various platforms that many Agoda users have faced the same problem with Yeşil Periy Hotel, and everyone seems to be complaining about it. I believe this has become a recurring issue. I request that Agoda refund the amount I paid or provide accommodation at another hotel. I kindly ask that my grievance be resolved as soon as possible.
Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...
On May 8, I booked a hotel through the Agoda app for May 14–16. My booking was confirmed, and I received both a reservation number (1609038936) and a reference number (L706029164). Everything looked fine—until I arrived at the hotel. To my surprise and frustration, the hotel staff told me they had ...
I’m requesting the cancellation of my Agoda reservation (ID: 1603769280), but I’ve run into a serious problem—there’s no way to reach a live customer ...
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