Agoda Paid Booking Denied, Urgent Refund Requested

I made a seven-night reservation at Isla Oak-Deca Manila in Manila, Philippines via Agoda, with check-in on October 11, 2026 and check-out on October 18, 2026. The reservation was booked under Booking ID 1783368857, and the payment was successfully completed and confirmed in the Agoda application. When I arrived at the hotel on October 11, 2026, the hotel staff informed me that they had not received any payment from Agoda and refused to allow me to check in. They clearly stated that I needed to resolve the matter with Agoda and that they could not provide me a room based on my confirmation alone. Despite having a confirmed and paid reservation, I was left without accommodation. I contacted Agoda immediately regarding this issue and have been trying to reach a solution, but I have not yet received any effective response or assistance. During this time, I have been stranded without the room I paid for, which has caused me serious stress, inconvenience, and additional costs for alternative arrangements. I request that Agoda urgently investigate why the payment was not properly transferred or recognized by the hotel despite my confirmed booking, and that my payment be honored without any further delay. I expect Agoda either to promptly secure suitable alternative accommodation of at least the same standard in the same area for the entire reservation period at no extra cost to me, or to provide a full and immediate refund for the unused nights along with compensation for the inconvenience and any additional expenses I have been forced to incur. I ask that this matter be treated as an emergency and that I be provided with a clear and immediate solution.