How can I get effective customer service from Agoda?

Between October 28 and October 29, 2025, I made a one-night reservation through Agoda at Stone Hill Boutique Hotel in Ayvalık (Reservation No: 1947925445). When I arrived at the hotel around 6:00 PM on October 28, there were no staff members present. A phone number was posted on the reception door f...

On October 17, 2025, I made a reservation through Agoda for Royal Seginus Hotel in Antalya, scheduled for November 6–9, 2025. My reservation number is 5895*59. I completed the payment in full using my credit card at the time of booking. However, as my check-in date approached, I contacted the hotel...

I made a reservation through Agoda for The Land of Legends Nickelodeon Hotel in Antalya from November 9–13, 2025 (Reservation No: 1948232400). During the booking process, I accidentally entered “2 adults” instead of the correct number of guests. We will actually be 2 adults and 2 children (born on J...

On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...

I made an online hotel reservation through Agoda for a family of four. However, due to a room issue at the hotel, my booking was confirmed for only one person. The payment was already charged, and no refund option is available. It’s impossible to reach anyone for help since Agoda provides no phone ...

I made a reservation through Agoda (Reservation No: 1659599312) to stay at Hampton by Hilton Riga Airport, Latvia, from October 23–24, 2025. However, I accidentally booked the wrong date and wanted to cancel. When I contacted the hotel, they confirmed that they could assist with a free cancellation ...

On October 14, 2025, I made a reservation through Agoda for the Premier Inn Dubai Barsha Heights hotel under reservation number 1658974013. During payment, ₺21,130.79 was charged to my credit card, but the receipt from the hotel shows the actual price as ₺20,419.78. No explanation has been provided ...

I cannot log into the YCS extranet. I have an email and a password, but I cannot log in. I would like to send a message to the guest with booking ID NB-112766960 to request their time of check-in on 29 November. There is no email address on the booking. How do I contact this guest?

I booked a hotel stay through Agoda at Lounge Inn Guest House in Porto, Portugal, for October 4–6, 2025 (Reservation No: 1645470052). My booking included the option to cancel until October 2, 2025. During the payment process, I had two credit cards saved in the system — a Mastercard and a Visa. I s...

I purchased a ticket through Agoda for a Vietjet flight on November 5, 2025 (Reference No: 1939295188). However, my credit card (İş Bankası, last four digits: 8217) was charged twice for the same ticket. The total shows 4,039,334 IDR charged, but I only received one ticket. The extra charge of 2,019...

On September 5, 2025, I accidentally made a reservation through Agoda for the Holiday Inn Hamburg Berliner Tor in Germany. While I was only reviewing information about the hotel, I unintentionally pressed the “book” button, and at the same time, an amount of ₺26,889.10 was charged to my credit card....

I made three hotel reservations through Agoda with the following booking numbers: 1641246711, 1641356854, and 1639569650 for stays in Çeşme and Bodrum. However, I was overcharged by a total of ₺1,403 beyond the confirmed booking prices. Instead of the expected amount, my credit card was billed ₺46,5...

For the past two months, I have been completely unable to reach Agoda’s Turkish customer service. No matter whether I call in the morning, afternoon, or evening, I always receive the same message: “the office is closed.” As a hotel owner in Pamukkale, Denizli, I have an active partnership and contr...

I booked a room on Agoda.com under reservation number 5586*91**. When I arrived at the hotel, I was shocked to find that the room was located in the basement, which was never mentioned in the listing. I politely told the front desk that I wanted to cancel the reservation, and thankfully, the hotel s...

I booked a hotel reservation through their platform, but due to a work commitment, I urgently need to cancel it. I spoke directly with the hotel, and they confirmed they would refund my money; we had an agreement. However, I can't process the cancellation request through Agoda's system at all! All ...

After booking a hotel through Agoda.com, I called the hotel to ask about transportation. When they checked my reservation, they said because it was made through Agoda, they would charge me extra fees. Today, I also contacted the hotel’s sales managers, who claimed my reservation doesn’t even exist. ...

I made a hotel reservation through Agoda for tomorrow and have already paid, but the hotel says they never received the payment and my booking isn’t confirmed. Agoda claims they didn’t pay the hotel either, leaving me stuck in the middle. I urgently need this issue resolved because the hotel is refu...

I'm not able to receive my Agoda cashback after checking out from a hotel in Bali last December. It was stated that the cashback would be available 60 days after the checkout date, which should have been February 24th. However, today is May 21st, and the cashback is still not available. There is als...

Today, I made a hotel reservation through Agoda. The booking was confirmed, and the full amount was immediately charged to my account. However, due to unexpected circumstances, I needed to cancel the reservation—but when I click on the “Cancel” button, nothing happens. The system simply doesn’t resp...

On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...

I booked a hotel through Agoda, carefully selecting the correct bed type during the reservation process. However, after completing the booking, I noticed that the bed type listed was wrong. I immediately contacted the hotel to correct it, but they told me the reservation details came directly from A...

I booked hotels through Agoda for trips to three different countries. I’ve already paid for one of the reservations, but things went downhill from there. The biggest problem? I found out I can’t send messages to the hotels through the app or website. Agoda says to contact the properties by email, bu...