How can I get effective customer service from Agoda?

I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately ₺3,000 by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation. I attempted to reach Agoda c...

I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o...

I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv...

I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sunday, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti...

I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec...

While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $...

I made a hotel reservation via Google Maps through Agoda, and the payment was successfully deducted from my Touch ’n Go eWallet in the amount of RM210.71. The booking was for Pacific Express Hotel Central Market with Booking ID 1977627479. However, I mistakenly entered the wrong email address during...

I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...

On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576. I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir...

I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of tomorrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan...

I made a hotel reservation in Istanbul through the Agoda app for the dates December 19–21, paying a total of $63 USD. I completed the payment with my card through the app, and my reservation number is 607959547. I made the reservation about two days ago. Today, the hotel contacted me and stated tha...

I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che...

I made a three-night reservation through Agoda for Hotel King George in Prague, with a December 8, 2025 check-in and December 11, 2025 check-out, based on the promise of a 24-hour front desk. My reservation number is 588236583. When I arrived at the hotel around 11:45 p.m. on December 8, the hotel d...

On December 14, 2025, at 10:30:28 p.m., a transaction in the amount of $1,982 USD was charged to my İş Bank credit card with the description “agoda.com doubletree,” without my knowledge or authorization. I do not have an Agoda account, nor do I have any hotel bookings or reservations on Agoda, which...

I made a reservation through Agoda for Lazy Days hotel Thailand for the dates December 12–19, 2025. I paid $596.09 USD for this reservation, and my reservation number is 166 536 0117. Later, I wanted to cancel this reservation. When I contacted the hotel through Agoda and also via Instagram, the ho...

Between October 28 and October 29, 2025, I made a one-night reservation through Agoda at Stone Hill Boutique Hotel in Ayvalık (Reservation No: 1947925445). When I arrived at the hotel around 6:00 PM on October 28, there were no staff members present. A phone number was posted on the reception door f...

On October 17, 2025, I made a reservation through Agoda for Royal Seginus Hotel in Antalya, scheduled for November 6–9, 2025. My reservation number is 5895*59. I completed the payment in full using my credit card at the time of booking. However, as my check-in date approached, I contacted the hotel...

I made a reservation through Agoda for The Land of Legends Nickelodeon Hotel in Antalya from November 9–13, 2025 (Reservation No: 1948232400). During the booking process, I accidentally entered “2 adults” instead of the correct number of guests. We will actually be 2 adults and 2 children (born on J...

On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...

I made an online hotel reservation through Agoda for a family of four. However, due to a room issue at the hotel, my booking was confirmed for only one person. The payment was already charged, and no refund option is available. It’s impossible to reach anyone for help since Agoda provides no phone ...

On October 23, 2025, I made a reservation through Agoda for Katapa Stone House (Nevşehir, Cappadocia, Turkey) in the amount of $65. My reservation number is 1662079665. Due to health issues, I wanted to cancel my booking. When I contacted the hotel, the staff informed me that there was no problem wi...