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Agoda Fails to Confirm Lombok Airport Transfer Leaving Passenger Stranded

I booked an airport transfer via Agoda from Tetebatu in Lombok to the airport for 17 August and fully paid SGD 47.49 in ...advance. The day before the transfer, I tried to contact the local activity operator to confirm the pickup time and details, but received no answer at all. Because my flight date w...
I Am Requesting Agoda To Refund My 272.92 Euros To My Bank Account

Agoda has unlawfully debited the amount of €272.92 from my bank account (transaction approval number 364095) for a reser...vation at Green Suites Hotel in Athens, Greece, even though Agoda itself cancelled this reservation. The booking was under ID 694337631 and the stay was supposed to start on 12 Sep...
Agoda Fully Refundable Booking Denied After Father’s Passing – Refund Request

I made a hotel reservation through Agoda for Curtis Inn & Suites for August 31 to September 4, specifically choosing a f...ully refundable room because my father was often in and out of the hospital. The only reason we felt safe booking this trip was the fully refundable condition in case something ser...
Agoda Flight Booking Missing After PayNow Payment
This morning I made a flight booking through Agoda for a connecting trip, with SilkAir on the Singapore–India leg and Si...ngapore Airlines on the return from India to Singapore, but I have still not received any booking confirmation and there is no reservation showing under my Agoda account or in the ...
Agoda Charged Me $60 for a Hotel Booking That Didn't Exist at Check-In
I booked a stay at the Grand Star Hotel Bosphorus & SPA in Istanbul through Agoda for August 22–23, 2026, for a total of... $60, and Agoda processed the payment. However, when I arrived to check in, the front desk told me my reservation was not in their system and instructed me to contact Agoda through...
Agoda Refuses Best Price Guarantee Refund After Hotel Site Offers Cheaper Rate

I booked a standard room at Kaila Krizantem Hotel through Agoda for 2 adults and 2 children for August 29 to September 3.... I paid a total of $1,134 for this booking (Reservation #1762165179). Later, I discovered that the hotel's official website listed the exact same room type, dates, and guest coun...
Agoda Charged Me $1,225 for a Hotel That Doesn't Work With Them
I made a single-room reservation under the name Ahmet D**** through Agoda for a stay at Diamond of Bodrum Hotel from Aug...ust 17–21, and a total of $1,225 was charged to my credit card. Although my reservation (#1762484350) appeared confirmed in the Agoda system, when I arrived to check in, the front ...
Agoda Double-Charged My Card $165 for a Single Hotel Booking
I made a 1-night reservation for Erikli Suit Hotel through Agoda on August 17, 2026, and my card was charged $165 on tha...t date. While checking my bank statement, I noticed that a second charge of $165 was processed on my card for the exact same reservation on August 20, 2026. Regarding this double-...
Trivago Redirected Me to Agoda but I Could Not Reach Customer Support

I am writing to report a serious problem I experienced with a hotel reservation made through Trivago and Agoda, as well ...as the complete lack of accessible customer support in Turkish. I searched for Cleopatra Golden Beach Hotel through Trivago and was redirected to Agoda, where I completed a reserv...
Pathetic Response By Agoda And Zero Customer Service

During my stay booked via Agoda at Sunshine Resort Banff for 11–13 July 2026, I was charged an additional 46.2 CAD by th...e hotel at checkout on 13 July 2026, which was never disclosed during the booking process. My booking confirmation from Agoda clearly indicated that everything was already paid, an...
Shocking Customer Service From Agoda Representative
My stay at Novotel Wien Hauptbahnhof was booked via Agoda for 18/07/2026–19/07/2026, and I am writing to share a very di...sappointing experience with your customer service. Due to the sudden passing of my grandfather, I urgently needed assistance with this non‑flexible reservation the day before check...
Agoda Refused to Change My Hotel Reservation Date Without a Clear Reason

I booked a reservation for Bolu Yıldız Hotel through Agoda with an original stay date of July 28. Later, I needed to cha...nge the reservation date to August 3 and submitted my request through the Agoda application. Despite making this request through the proper channels, Agoda attempted to reject it ...
Agoda Let Me Reserve a Hotel That Had Already Shut Down

I made a reservation through Agoda for Ortaköy Bellezza Hotel with check-in on June 12, 2026, and check-out on June 13, ...2026. However, when I arrived at the hotel, I discovered that the hotel’s sign had been completely removed. The parking attendants at the location informed me that the hotel had pe...
I Face an Agoda Refund Problem After a Hotel Approved My Cancellation

I made reservation number 1736754885 through Agoda for a vacation with my wife at Sole’n Blu Hotel in Kaş, Antalya, for ...the dates of June 13–14, 2026. During the booking process, I accidentally selected a shared room. Since this is not a type of accommodation that neither my wife nor I would ever ac...
Agoda Made an Unauthorized Second Charge on My Card
On June 10, I made a reservation through Agoda for Upsuites Hotel for three guests, with check-in on June 15 and check-o...ut on June 18. Agoda charged my credit card $394 for the reservation. However, on June 13, another charge of $394 was processed on the same card without my knowledge or authorizati...
Agoda Charged Me for an Overbooked Hotel and I Had to Sleep at the Airport

I purchased a stay through Agoda at City Hotel Kurfürstendamm m under reservation number 202-9026923 for June 9, 2026, t...o June 10, 2026, and $113 was charged to my credit card. However, when I arrived at the hotel on June 9, the hotel management told me there was no suitable room available for me, t...
Agoda Has Delayed My Hotel Refund for More Than 25 Days
I made a reservation through the Agoda app for Jasmine Court Hotel in Cyprus for the dates of June 30 to July 3 under re...ference number 5286****19. I canceled this reservation on May 17, 2026. Despite 25 days having passed since I submitted my cancellation request, no refund has been credited to my ...
Agoda Booking Listed Fees Incorrectly and Hotel Charged Hundreds More

I made a reservation through Agoda for a double queen room at Hyatt House San Juan for August 23, 2025. On my Agoda conf...irmation, the total was shown as 1,806.13 plus 265.12 in fees, and I planned and budgeted my trip based on these amounts. However, when I arrived at the hotel and went to check in,...
Agoda Sofia Apartment Booking Was Fake and Left Me Without Accommodation

I made a reservation through Agoda with a company called “15%discount limited time” for an apartment in Sofia at the add...ress 23 Ulitsa Momino Venche, with check‑in on May 29 and check‑out on May 31. I paid a total of 109.27 EUR for this booking on May 16. When I arrived at the address on the check‑i...
Agoda Confirmed Booking Did Not Exist At Hotel
We made a reservation via Agoda to stay at Gaia in the Çeşme/Alaçatı region. Our reservation with the number 663474771 w...as confirmed by Agoda, the full amount was charged to us and our payment document was issued. However, after a long journey from Antalya to Çeşme by motorcycle, we experienced a se...
Agoda Won’t Refund My Hotel Booking Despite No Stay Being Provided
On May 24, 2026, at approximately 11:45 p.m., I made a reservation through Agoda for Marluka Hotel in Ölüdeniz, Fethiye,... covering the dates of May 28–29, 2026. A total of approximately $240 was charged to my credit card, and I received reservation number 662640207. After completing the booking, I c...
Denied Check-In Despite Confirmed Agoda Reservation (23–27 May 2026)
I made a reservation through Agoda for Labranda Alantur in Alanya for the dates 23–27 May 2026, with a total cost of 47,...000 TL paid by credit card. Despite having a confirmed reservation, when we arrived at the hotel on 23 May, the hotel refused to accept our check‑in and told us they could not take...
Agoda Has Not Resolved My Fraudulent Charge Complaint
On checking my bank statement from my UK account, I discovered two fraudulent charges from Agoda dated 23 April, even th...ough I did not attempt to make any booking on that date or through Agoda at all. One payment is for 1,200.00, and the other is for 702.00, and there is no corresponding reservation...


Agoda Refused Refund And Date Change For Venice Hotel Reservation

Through Agoda, I made reservation number 1725400252 on May 6, 2026, for Hotel Dell Opera in Venice covering the dates Ma...y 20–22. Not only was I unable to receive support for either cancellation or date modification, but approximately $990 was also charged from my card without my effective approval,...
Agoda Flight Booking Missing After AMEX Payment
I booked a flight ticket from Bali to Vietnam through Agoda for travel between 22 May 2026 and 26 May 2026, but I have n...ot received any booking confirmation and the booking ID does not seem to exist. During the purchase I accidentally entered the wrong email address, so I never got the confirmation ...
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