How can I get effective customer service from Agoda?

I booked Abasa Suites through Agoda for April 21–23 under the name Eda Dal (booking number 649852627), paying the full amount in advance via Agoda. On the Agoda listing, the hotel is presented as being in the city center, but in reality it is at least a 25-minute uphill walk away, and the road has n...

On 17 March 2026, I made a reservation through Agoda for a hotel in Bern and completed my payment via Agoda. However, despite having paid, we were not able to receive the service. When we arrived at the hotel, we needed a service/entry code from Agoda in order to access the room, but we could not ob...

I am requesting the resolution of a serious issue I experienced during a reservation made through Agoda. On December 25, 2025, I created a reservation via Agoda for Özkum Park Hotel in Sapanca for the dates January 3–4, 2026, under reservation number 1681740689. During the booking process, I was inf...

On April 5th, I discovered a fraudulent charge from Agoda on my credit card for a hotel booking in Singapore in the amount of 712.25€. I have never visited Agoda’s website, I have never created an account with them, and I have never made any booking through their platform, so this transaction is cle...

Today, I searched for a hotel on Trivago to stay in Çorlu, Tekirdağ, and the best option shown was Çorlu Safir Hotel & City Center listed through Agoda.com. I completed my reservation via Agoda, and $39 was charged to my credit card. My booking was confirmed with reservation number 1715494754. Howe...

I made a reservation through Agoda for a stay at Hotel Malar in Paris, France, from February 24–28, paying $709 in full upfront. However, I canceled the reservation the following day. The booking was already listed as refundable, and Agoda also informed me via email that the refund would be processe...

On February 11, 2026, I made a reservation through Agoda for the Malar Hotel in Paris, France. Due to unforeseen circumstances, I had to cancel this reservation on February 14, 2026. My reservation number is 1697859635. Despite this, 42 days have passed, and I have still not received any refund. Wh...

I made a reservation through Agoda for the B&B Hotel Paris 17 Batignolles for March 28–30 (reservation number 1703547014). However, shortly before these dates, I was involved in a traffic accident and suffered a broken leg. Despite submitting my condition to Agoda with up-to-date X-ray images and an...

I made a reservation through Agoda for a Deluxe Premier Room at Pullman Hotel Singapore under booking number 1992988758. I contacted Agoda today because I need to change the lead guest name on this reservation and I requested that this be done without any extra charges. However, despite reaching out...

I made and fully paid a hotel reservation through Agoda, Booking ID 1990988557, for Motel 6 Campbell, CA – San Jose for the dates 13 March 2026 to 20 March 2026. The total amount I paid to Agoda was SAR 5,286.29 (USD 1,408.81). I flew transatlantic to reach San Jose, California, but due to multiple ...

I purchased a San Diego Zoo voucher through Agoda on 3/10 and experienced a serious problem with your payment system. When I attempted to make the purchase, Agoda’s payment page failed to load properly. There was no confirmation screen, no email, and no indication that the transaction had been compl...

I made a hotel reservation through Agoda for Hotel Golden Sand under Booking ID 1989379200 on 07/03/2026, with a planned stay starting on 10/03/2026. Before completing the booking, I specifically requested early check-in, as this was essential for my travel plans. After the reservation was confirmed...

I made a hotel reservation via Agoda for İçkale Hotel in Ankara, with check‑in on 09/01/2026, and I paid approximately ₺3,000 by credit card through Agoda. Despite completing my stay and the payment being taken, I still have not received any invoice for this reservation. I attempted to reach Agoda c...

I am writing regarding an issue with my Agoda Cash balance. A few months ago, I noticed that my Agoda Cash was gone from my account, with a loss of approximately 136USD in total, even though I did not use it for any booking or transaction that I am aware of. I did not receive any clear explanation o...

I booked a stay at Hotel Museumzicht in Amsterdam through Agoda in December and later cancelled this reservation in late January or early February. Despite cancelling, I was still charged around 100 euros, and Agoda now claims the hotel has marked this as a “no-show”. I contacted Agoda customer serv...

I booked a two-night stay at Santauri de Lluc in Mallorca, Spain via Agoda for the dates Friday, 21 November 2025 to Sunday, 23 November 2025, under booking ID 592416683. I made the reservation on 26 October 2025 and paid a total of €103.26. The booking clearly stated a free cancellation policy unti...

I made a reservation through the Agoda app with reservation number 623781775 for New Taksim Hotel, thinking I would be staying on February 2. I completed the booking on February 1 at around 9:48 PM. However, when I arrived at the hotel, I realized that my reservation was actually for February 9. Bec...

While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $...

I made a hotel reservation via Google Maps through Agoda, and the payment was successfully deducted from my Touch ’n Go eWallet in the amount of RM210.71. The booking was for Pacific Express Hotel Central Market with Booking ID 1977627479. However, I mistakenly entered the wrong email address during...

I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...

On January 10, I made a reservation through Agoda for Legacy Ottoman Hotel Istanbul under reservation number 1686876576. I selected the reservation for 2 adults and 1 child (age 12) and completed the payment accordingly. However, after the payment was completed, I noticed that the reservation confir...

I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of tomorrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan...