Xolvie Resolution Specialist4 Ekim 2023 12:58
When contacting Agoda customer service, you must clearly and concisely state your issue or request. Clearly state your problem or need for assistance. Being succinct allows customer service representatives to quickly understand and resolve your problem.
Be patient: Agoda's customer service representatives may be dealing with multiple requests at the same time. As a result, be patient and give them time to respond to your inquiry. While you may want a quick fix, patience ensures that your problem is addressed.
Provide Complete Details: To expedite resolution, provide Agoda customer service with all relevant information. Include your booking confirmation number, hotel name, and arrival and departure dates. This specific information assists customer service representatives in resolving your problem.
Use All Available Channels: Agoda provides email, live chat, and phone support. Choose the best channel based on your preferences and the urgency of the issue. Using all communication channels allows you to contact Agoda and receive assistance in the manner that is most convenient for you.
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Shocking Customer Service From Agoda Representative
July 18 12:06 AM
My stay at Novotel Wien Hauptbahnhof was booked via Agoda for 18/07/2026–19/07/2026, and I am writing to share a very di...sappointing experience with your customer service. Due to the sudden passing of my grandfather, I urgently needed assistance with this non‑flexible reservation the day before check
Agoda Refused to Change My Hotel Reservation Date Without a Clear Reason
June 20 1:58 PM
I booked a reservation for Bolu Yıldız Hotel through Agoda with an original stay date of July 28. Later, I needed to cha...nge the reservation date to August 3 and submitted my request through the Agoda application. Despite making this request through the proper channels, Agoda attempted to reject it
Agoda Let Me Reserve a Hotel That Had Already Shut Down
June 15 1:24 PM
I made a reservation through Agoda for Ortaköy Bellezza Hotel with check-in on June 12, 2026, and check-out on June 13, ...2026. However, when I arrived at the hotel, I discovered that the hotel’s sign had been completely removed. The parking attendants at the location informed me that the hotel had pe
I Face an Agoda Refund Problem After a Hotel Approved My Cancellation
June 15 9:34 AM
I made reservation number 1736754885 through Agoda for a vacation with my wife at Sole’n Blu Hotel in Kaş, Antalya, for ...the dates of June 13–14, 2026. During the booking process, I accidentally selected a shared room. Since this is not a type of accommodation that neither my wife nor I would ever ac
Agoda Made an Unauthorized Second Charge on My Card
June 15 1:23 AM
On June 10, I made a reservation through Agoda for Upsuites Hotel for three guests, with check-in on June 15 and check-o...ut on June 18. Agoda charged my credit card $394 for the reservation. However, on June 13, another charge of $394 was processed on the same card without my knowledge or authorizati
Agoda Charged Me for an Overbooked Hotel and I Had to Sleep at the Airport
June 14 1:18 PM
I purchased a stay through Agoda at City Hotel Kurfürstendamm m under reservation number 202-9026923 for June 9, 2026, t...o June 10, 2026, and $113 was charged to my credit card. However, when I arrived at the hotel on June 9, the hotel management told me there was no suitable room available for me, t
Agoda Has Delayed My Hotel Refund for More Than 25 Days
June 11 8:55 PM
I made a reservation through the Agoda app for Jasmine Court Hotel in Cyprus for the dates of June 30 to July 3 under re...ference number 5286****19. I canceled this reservation on May 17, 2026. Despite 25 days having passed since I submitted my cancellation request, no refund has been credited to my
Agoda Booking Listed Fees Incorrectly and Hotel Charged Hundreds More
June 11 1:21 AM
I made a reservation through Agoda for a double queen room at Hyatt House San Juan for August 23, 2025. On my Agoda conf...irmation, the total was shown as 1,806.13 plus 265.12 in fees, and I planned and budgeted my trip based on these amounts. However, when I arrived at the hotel and went to check in,
Agoda Sofia Apartment Booking Was Fake and Left Me Without Accommodation
May 30 12:45 PM
I made a reservation through Agoda with a company called “15%discount limited time” for an apartment in Sofia at the add...ress 23 Ulitsa Momino Venche, with check‑in on May 29 and check‑out on May 31. I paid a total of 109.27 EUR for this booking on May 16. When I arrived at the address on the check‑i
Agoda Confirmed Booking Did Not Exist At Hotel
May 28 5:21 PM
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Agoda Won’t Refund My Hotel Booking Despite No Stay Being Provided
May 26 6:31 PM
On May 24, 2026, at approximately 11:45 p.m., I made a reservation through Agoda for Marluka Hotel in Ölüdeniz, Fethiye,... covering the dates of May 28–29, 2026. A total of approximately $240 was charged to my credit card, and I received reservation number 662640207. After completing the booking, I c
Denied Check-In Despite Confirmed Agoda Reservation (23–27 May 2026)
May 25 3:55 PM
I made a reservation through Agoda for Labranda Alantur in Alanya for the dates 23–27 May 2026, with a total cost of 47,...000 TL paid by credit card. Despite having a confirmed reservation, when we arrived at the hotel on 23 May, the hotel refused to accept our check‑in and told us they could not take
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May 19 12:07 PM
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Agoda Refused Refund And Date Change For Venice Hotel Reservation
May 9 2:26 PM
Through Agoda, I made reservation number 1725400252 on May 6, 2026, for Hotel Dell Opera in Venice covering the dates Ma...y 20–22. Not only was I unable to receive support for either cancellation or date modification, but approximately $990 was also charged from my card without my effective approval,
Agoda Flight Booking Missing After AMEX Payment
May 6 1:56 PM
I booked a flight ticket from Bali to Vietnam through Agoda for travel between 22 May 2026 and 26 May 2026, but I have n...ot received any booking confirmation and the booking ID does not seem to exist. During the purchase I accidentally entered the wrong email address, so I never got the confirmation
Abasa Suites Misleading Location and Hostile Staff Experience on Agoda
April 21 11:34 PM
I booked Abasa Suites through Agoda for April 21–23 under the name Eda Dal (booking number 649852627), paying the full a...mount in advance via Agoda. On the Agoda listing, the hotel is presented as being in the city center, but in reality it is at least a 25-minute uphill walk away, and the road has n
Agoda.com Withholds Our Money and Doesn't Refund
April 12 7:53 PM
On 17 March 2026, I made a reservation through Agoda for a hotel in Bern and completed my payment via Agoda. However, de...spite having paid, we were not able to receive the service. When we arrived at the hotel, we needed a service/entry code from Agoda in order to access the room, but we could not ob
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April 10 6:09 PM
I am requesting the resolution of a serious issue I experienced during a reservation made through Agoda. On December 25,... 2025, I created a reservation via Agoda for Özkum Park Hotel in Sapanca for the dates January 3–4, 2026, under reservation number 1681740689. During the booking process, I was inf
Fraudulent Agoda Booking Charged to Credit Card Without Consent
April 9 9:37 AM
On April 5th, I discovered a fraudulent charge from Agoda on my credit card for a hotel booking in Singapore in the amou...nt of 712.25€. I have never visited Agoda’s website, I have never created an account with them, and I have never made any booking through their platform, so this transaction is cle
Agoda Booking Confirmed but Hotel Denies Stay Due to No Availability
April 7 12:26 AM
Today, I searched for a hotel on Trivago to stay in Çorlu, Tekirdağ, and the best option shown was Çorlu Safir Hotel & C...ity Center listed through Agoda.com. I completed my reservation via Agoda, and $39 was charged to my credit card. My booking was confirmed with reservation number 1715494754. Howe
Agoda Delays $709 Refund for 50 Days After Hotel Cancellation
April 1 1:09 PM
I made a reservation through Agoda for a stay at Hotel Malar in Paris, France, from February 24–28, paying $709 in full ...upfront. However, I canceled the reservation the following day. The booking was already listed as refundable, and Agoda also informed me via email that the refund would be processe
Agoda Refund Still Missing After Cancellation Despite 30-Day Promise
March 28 5:19 PM
On February 11, 2026, I made a reservation through Agoda for the Malar Hotel in Paris, France. Due to unforeseen circums...tances, I had to cancel this reservation on February 14, 2026. My reservation number is 1697859635. Despite this, 42 days have passed, and I have still not received any refund. Wh
Agoda Refuses Refund Despite Medical Emergency and Injury
March 27 4:06 PM
I made a reservation through Agoda for the B&B Hotel Paris 17 Batignolles for March 28–30 (reservation number 1703547014...). However, shortly before these dates, I was involved in a traffic accident and suffered a broken leg. Despite submitting my condition to Agoda with up-to-date X-ray images and an
Agoda Booking Guest Name Change Issue
March 19 12:11 PM
I made a reservation through Agoda for a Deluxe Premier Room at Pullman Hotel Singapore under booking number 1992988758.... I contacted Agoda today because I need to change the lead guest name on this reservation and I requested that this be done without any extra charges. However, despite reaching out
Terrible Experience With Agoda Customer Service
March 18 5:59 PM
I made and fully paid a hotel reservation through Agoda, Booking ID 1990988557, for Motel 6 Campbell, CA – San Jose for ...the dates 13 March 2026 to 20 March 2026. The total amount I paid to Agoda was SAR 5,286.29 (USD 1,408.81). I flew transatlantic to reach San Jose, California, but due to multiple
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