I booked a hotel room through Agoda, but they canceled my reservation without any notice. Now, they won't refund my money. What should I do?

I had a reservation at Central Saigon Apartment, Sonder House in Ho Chi Minh City, booked via Agoda for the dates 13 March to 16 March. Two days before my stay, on 11 March, I received a message asking me to cancel my reservation. Following this request from the property, I cancelled the booking. No...

On February 6, 2026, I made a reservation through the Agoda.com website for Samsun Niva Atakum Hotel under the name Hakan Umut A* using the phone number 050 650 79 7**, and 2,528.07 ₺ was charged to my credit card . However, when we arrived at the hotel to check in, the staff told us that their part...

I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit...

I made a hotel reservation through Agoda.com for Hotel Yoegieottae Gwangju Station in Gwangju. On 25 November 2025, Agoda cancelled my booking, but despite this cancellation they have not refunded the amount I paid, which is 25.16 CHF. I have contacted Agoda customer service many times about this is...

I am writing to submit a formal complaint regarding a reservation error, unjust cancellation, and an unauthorized charge to my credit card. Below is a chronological summary of what happened during my trip to Paris: I made a single 3-night reservation for Hotel Aulivia. Before my trip, I received a ...

I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 January 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed ...

I had made a hotel reservation through Agoda at Rutu Enclave in Revdanda, with my stay scheduled to start on 26 December at 12:00 pm. On the same day, at around 11:00 am, just one hour before check‑in, the hotel informed me that my booking was cancelled, stating that Agoda is a third‑party applicati...

I made a reservation through Agoda for a hotel in the Phuket Patong area for a 43-day stay between December 2 and January 13, paying approximately $875 USD. Even though I paid for this reservation three months ago and have a valid reservation number provided by Agoda, when I went to the hotel to che...

I made a reservation through Agoda under reservation number 606478027 for Destiny Marine Hotel in Istanbul Kartal, with a December 10 check-in date, for 3 nights and one room for 3 adults. I paid the full amount in advance. Even though my reservation confirmation clearly showed 3 adult guests, when ...

I made a reservation via Agoda for Four Sides Sisli Hotel with reservation number 1676031042, with check-in on 9 January 2026 and check-out on 11 January 2026. I received a confirmation email, but just one minute later, I was informed that the reservation had been canceled by me, even though I did n...

I booked a property called Budapest Residence in Hungary through Agoda.com and paid the full accommodation fee in advance on November 22. I received confirmation and verification emails from Agoda and a reservation number, 600954639. Trusting this confirmed reservation, we planned our international ...

I wanted to postpone my hotel reservation for November 19–23, 2025 by one day, but I couldn’t reach Agoda customer service through any channel. I tried using the virtual assistant on the mobile app, and when asked if I could change the dates and needed further assistance, I clicked “Yes.” They said ...

I am filing a formal legal complaint regarding a serious violation of consumer rights involving my hotel booking made through Agoda. Despite making full payment and having confirmed reservations, my booking was cancelled without prior notice, and I was denied accommodation, resulting in emotional di...

On November 1, 2025, I made an online credit card payment of $33 through Agoda to book a standard room at Quars Palmiye Hotel in Istanbul, Turkey (Reservation ID: 5945*83). However, my reservation was never confirmed, and when I arrived at the hotel, I was denied a room. The hotel staff informed me ...

On November 1, 2025, at 8:38 PM, an unauthorized charge of $51 was made on my VakıfBank credit card ending in 5050 to agoda.com under the name “Black pala.” I did not make or authorize this reservation or any related transaction. I tried to contact Agoda about this issue but could not find any way ...

I made a reservation through Agoda 1.5 months in advance for The Gate Ataşehir Hotel in Istanbul, with check-in on November 2, 2025, and check-out on November 4, 2025. Despite the payment deadline not yet passing, my reservation was canceled on October 30, 2025, without any explanation or prior noti...

On October 31, 2025, my reservation at Glorious House Göreme made through Agoda was canceled. However, after the cancellation, I did not receive any information regarding when my refund would be processed. My reservation number is 1664336719, and I paid a total of $90 using my bank card. I tried to...

Between October 28 and October 29, 2025, I made a one-night reservation through Agoda at Stone Hill Boutique Hotel in Ayvalık (Reservation No: 1947925445). When I arrived at the hotel around 6:00 PM on October 28, there were no staff members present. A phone number was posted on the reception door f...

On October 21, 2025, I made a reservation through Agoda for Hotel No37 in Kaş, Antalya, Turkey, with check-in on October 25, 2025, and check-out on October 29, 2025. I specifically chose a sea-view room, which was priced higher than the standard options, and I paid a total of $467. My reservation nu...

On October 17, 2025, I made a reservation through Agoda for Royal Seginus Hotel in Antalya, scheduled for November 6–9, 2025. My reservation number is 5895*59. I completed the payment in full using my credit card at the time of booking. However, as my check-in date approached, I contacted the hotel...

On October 24, 2025, I made a reservation through Agoda (Reservation Code: 5922*35) to stay at Garden Suites Cappadocia Hotel and paid a total of $69. However, on October 28, 2025, I noticed that the same amount had been charged a second time to my card. The first payment is still pending in authori...

On October 23, 2025, I accidentally made two reservations at the same time through Agoda for Calista Luxury Resort Hotel. The reservation number for the one I canceled is 1661929285. Immediately after realizing my mistake, I canceled the second booking, but the refund of $998 has still not been proc...

On October 28, 2025, I made a reservation through Agoda for Noxinn Deluxe Hotel in Alanya, Antalya (Reservation ID: 1662850400). I created the reservation 2–3 days ago, and today, when I contacted the hotel to confirm, I was informed that my reservation does not appear in their system. I reached out...