Agoda Double-Charges Customer $42 for Duplicate Rudolf Hotel Reservation
I wanted to book a single room for two people at Rudolf Hotel via Agoda for a check-in on September 11 and check-out on September 12. Since I received no SMS, email, or confirmation stating "your room has been reserved" after the initial transaction, I assumed the booking had not gone through and made a second reservation for the exact same room.
When I arrived at the hotel, they informed me that two separate room reservations were showing in their system. Upon checking my bank account, I realized that Agoda had charged me twice for the same amount, taking an extra $42. I am currently unable to reach customer service, there is no phone number provided, and when I try to get support through the system, I cannot find a representative due to high demand. The hotel staff states that actions can only be taken through the site and offers no assistance.
Due to this duplicate booking made via Agoda for Rudolf Hotel, I demand an immediate refund of the extra $42 charged to my card and request that this issue be investigated.
I am waiting for your email address.
Hello z*****, we apologize for the inconvenience. We strive to always provide our customers with the best experience. Please send us your reservation number, email address, and the issue you encountered via private message. We look forward to assisting you. ^ss
I would like your email address to get in touch with you.
I wanted to make a single room reservation for two people at Rudolf Hotel through Agoda, with check‑in on September 11 and check‑out on September 12. After the first transaction, I did not receive any SMS, e‑mail, or a “your reservation is confirmed” notification, so I assumed the booking had not gone through and I booked the same room again. At the hotel I discovered that two separate reservations appeared. When I checked my bank account, I saw that Agoda had charged the same amount twice and an excess of 1,773.50 TL was taken from my card. The Agoda reservation number for the transaction is 1773492802, and the statements dated 11.09.2026 show two separate charges of the same amount. I am currently unable to reach Agoda customer service; there is no possibility of speaking to someone by phone, and when I try to create a support request through the system, I cannot reach anyone due to high volume. The hotel, on the other hand, says that the issue can only be handled through the website and offers no assistance. Because of this duplicate reservation made through Agoda for Rudolf Hotel, I request that the excess amount of 1,773.50 TL taken from my card be refunded to me as soon as possible and that the matter be investigated promptly.
Hello z***** We have detected that you have contacted our customer service team and that our team has reviewed the issue. Please wait for an update from our customer service team when a resolution is reached. ^ss
