We found the room conditions unsatisfactory and there are issues with amenities that were promised during the booking through Agoda. How can we handle the process?

When you encounter unsatisfactory room conditions or problems with promised amenities during an Agoda booking, it's critical to address the situation quickly. Here's a step-by-step guide to navigating this process:
• Directly contact hotel: Contact the hotel's front desk or management first. Express your concerns politely and describe the issues. They may be able to fix cleanliness, maintenance, or missing amenities quickly. Hotels often strive for guest satisfaction.
• It's helpful to document issues when communicating with hotel staff. Clear photos can be useful in case further action is needed. Note the dates, times, and hotel staff names you spoke with.
• If you can't resolve the issues with the hotel, contact Agoda customer support. Contact them with your booking information, problems, and hotel communication. Agoda's customer support team can mediate disputes and offer compensation or a refund.
• Review Your Booking Terms: Agoda customer support requires you to understand your booking terms. Some bookings have refund or compensation policies for bad experiences. Be ready to discuss these terms with Agoda.
• Post-Resolution Review: Leave an honest review of your Agoda experience. Your reviews can inform future travelers and hold hotels accountable for service quality.