We found the room conditions unsatisfactory and there are issues with amenities that were promised during the booking through Agoda. How can we handle the process?

I made a reservation through Agoda for a hostel in Milan, Italy under booking number 644163247, with check‑in on 3 April. When I saw the condition of the property, I found it to be very dirty and unsafe, and it was completely different from what I had expected from the listing on Agoda. Because of t...

I made a half-board reservation through Agoda for Midan Hotel Jeddah, for two people, for 9 nights between March 12 and March 21, 2026, under reservation number 1688246124. The total amount I paid was ₺77,600 (approximately ₺6,500 per night), and the reservation clearly included breakfast and dinner...

I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match what was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r...

I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place...

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I made a three-night reservation through Agoda for Hotel King George in Prague, with a December 8, 2025 check-in and December 11, 2025 check-out, based on the promise of a 24-hour front desk. My reservation number is 588236583. When I arrived at the hotel around 11:45 p.m. on December 8, the hotel d...

Between October 31 and November 7, 2025, I made a reservation (ID: 1664401531) through Agoda to stay at Sultanahmet Park Hotel in Istanbul. I paid a total of $274 by credit card. However, upon arrival, I discovered that the hotel did not match the description on Agoda at all. The room was extremely ...

For the dates November 22–23, 2025, I made a one-night reservation through Agoda at Istanbul Dora Hotel under the name Beyza C* (Reservation No: 1663694125). During the booking process, I selected a room described as a “Superior Triple”, which appeared in the photos as two separate rooms. However, w...

The experience was extremely disappointing for several reasons. The room walls allowed loud noise from the disco to pass through, making it impossible to sleep at night. The service quality was very poor and did not meet even basic hospitality standards, and the light in our room could not be turned...

On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel through a reservation I made on Agoda. On the first night of my stay, around 6:42 a.m., I found bugs in my bed and noticed that they were present throughout the room. This situation was completely unacceptable...

On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel, booked through Agoda. On the first night, at around 6:42 a.m., I discovered bugs in my bed and later noticed that the room itself was infested. This was completely unacceptable from both a hygiene and comfort...

I booked a 6-night stay at White Monarch Hotel through Agoda between October 6–12, 2025 (Booking ID: 1656564370). However, the hotel conditions were far below expectations. The room was not clean, there were women’s hairs on the bed, and even the toilet hygiene seal was missing. Because of this, I o...

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Between October 6–12, 2025, I made a six-night reservation through Agoda at the White Monarch Hotel (Reservation No: 1656564370). However, the conditions at the hotel were far below expectations. There were women’s hairs on the bed, the room was not properly cleaned, and even the toilet did not have...

Dear Sir/Madam, I am writing to express my disappointment regarding my recent hotel booking through your service for two separate rooms from July 14 to July 18. I trusted your rating of this hotel as a 4-star establishment, but upon arrival, I was shocked by its quality and condition, which prompted...

I booked two “Deluxe Bungalow” rooms at hu Firenze Cer_tosa Camping in Town (Italy) via Agoda.com for the dates July 19–22, 2025 (Reservation No: 1629706958). One of the key reasons I chose this accommodation was the presence of a refrigerator, which was clearly shown in the listing photos on Agoda....

I booked a hotel through Agoda that clearly stated “breakfast included” at the time of reservation. However, when I arrived at the hotel, their system showed my booking without breakfast. This is incredibly frustrating—I paid for a service I’m not receiving, and there’s no way to get proper support ...

I booked a stay through Agoda at Kuala Lumpur City Centre Hotel in Malaysia for May 10–16, 2025. We are still staying at the hotel, and despite repeatedly raising the issue since check-in, we have gotten no resolution. When I made the reservation, it clearly stated “breakfast included”—yet that info...

I made my most recent reservation through Agoda at Roomers Nişantaşı, and it turned into a complete nightmare. Just hours before check-in, the hotel called my personal phone to say they were undergoing renovations and would be canceling my reservation. They told me I couldn’t cancel through Agoda an...

I booked a small apartment in Paris through Agoda.com for the dates May 26–30, 2025, with the reservation number 1574235340. After checking other websites, I realized from the reviews that the host is completely unreliable—some guests were even left stranded at the door. I don’t feel safe and want a...

I’m furious with how Agoda handled my booking #1576645620. I specifically booked an “Oceanview Hillside Pool Villa” at SAii Phi Phi Island Village and even paid extra for the ocean view. My confirmation email from Agoda clearly states “oceanview,” and I have the receipt to prove it. But when I conta...

I made reservations through Agoda for accommodations in Bern and Luzern, Switzerland. I specifically chose the Luzern property based on Agoda’s listing, which clearly stated that parking was free and located on-site. That detail was the deciding factor—if it hadn’t been included, I would’ve booked a...

I booked a hotel room through Agoda, paid in full, yet never received an invoice. When I reached out, I was told that Agoda has no customer support in Turkey, which is completely unacceptable. Additionally, when booking, Agoda offered specific room options, such as a 20m² upper-floor room, which I ...

I booked a sea-view room with a balcony and breakfast included at Atlantico Marina Hotel in Ponta Delgada, Azores, through Agoda for March 10-15. My payment was processed, and my reservation clearly stated the room type I selected. However, when I arrived at the hotel for check-in on March 10, they...

I made a reservation through Agoda for Wi-Fi Suites hotel with booking number 832161210. However, when I arrived at the hotel, they claimed they had no available rooms and tried to place me in a ground-floor storage-like room that was clearly not suitable for guests. I refused the room and was told...