Agoda Hotel Misrepresented as 3-Star, Poor Room Conditions, and Refund Denied

I made a hotel reservation through Agoda for a 3‑star property for the dates 16–18 October 2026, and the confirmation I received also indicated that it was a 3‑star hotel. However, when I arrived, I saw at the reception that the official certificate clearly showed it is only a 1‑star hotel. This is a serious misrepresentation and feels like fraud, because I chose and paid for the hotel based on the 3‑star information on Agoda’s website. In addition, I had specifically booked a room with a garden view, but I was given a room facing a backyard scrap area instead. The room itself was in extremely poor condition, the bathroom was in miserable shape, and there was no television because it had been removed from the room. I asked the hotel for an alternative room, but they said there was no alternative available. I reported all these issues to the hotel during my stay, but they did not offer any real solution or improvement. I also requested to cancel my booking with a refund due to these problems, but this request was refused. I have photos of the room condition and the hotel’s real star rating that I can share if needed. I am requesting that Agoda review this case urgently and provide a full refund of my stay, along with appropriate compensation for the misleading star rating, the failure to provide the booked room type, and the overall unacceptable room and bathroom conditions. My Agoda booking ID is 2058899542.