Agoda Demanded $108 Refund After Customer Arrives to Flooded Hotel Room

I made a two-person room reservation at Ornella Hotel for September 12 via Agoda with booking number l1184969023. When we arrived to check in, we saw that the bathroom was flooded with water and the crib was unfit for use. Furthermore, because the hotel was fully booked, they could not offer us an alternative room, making it impossible for us to stay under those conditions.

Since we made the payment through Agoda, the hotel stated that they could not process a refund themselves because the payment was collected by Agoda. Even though I was unable to receive the accommodation service, I demand that the $108 charge collected from me be refunded as soon as possible.