I booked a King Bed room through Agoda, but the hotel provided a cheaper room with fewer opportunities, and they only offered a partial refund. How can I get what I was promised?

Between October 31 and November 7, 2025, I made a reservation (ID: 1664401531) through Agoda to stay at Sultanahmet Park Hotel in Istanbul. I paid a total of $274 by credit card. However, upon arrival, I discovered that the hotel did not match the description on Agoda at all. The room was extremely ...

On October 21, 2025, I made a reservation through Agoda for Hotel No37 in Kaş, Antalya, Turkey, with check-in on October 25, 2025, and check-out on October 29, 2025. I specifically chose a sea-view room, which was priced higher than the standard options, and I paid a total of $467. My reservation nu...

For the dates November 22–23, 2025, I made a one-night reservation through Agoda at Istanbul Dora Hotel under the name Beyza C* (Reservation No: 1663694125). During the booking process, I selected a room described as a “Superior Triple”, which appeared in the photos as two separate rooms. However, w...

On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel through a reservation I made on Agoda. On the first night of my stay, around 6:42 a.m., I found bugs in my bed and noticed that they were present throughout the room. This situation was completely unacceptable...

On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel, booked through Agoda. On the first night, at around 6:42 a.m., I discovered bugs in my bed and later noticed that the room itself was infested. This was completely unacceptable from both a hygiene and comfort...

I booked a 6-night stay at White Monarch Hotel through Agoda between October 6–12, 2025 (Booking ID: 1656564370). However, the hotel conditions were far below expectations. The room was not clean, there were women’s hairs on the bed, and even the toilet hygiene seal was missing. Because of this, I o...

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Dear Sir/Madam, I am writing to express my disappointment regarding my recent hotel booking through your service for two separate rooms from July 14 to July 18. I trusted your rating of this hotel as a 4-star establishment, but upon arrival, I was shocked by its quality and condition, which prompted...

I booked two “Deluxe Bungalow” rooms at hu Firenze Cer_tosa Camping in Town (Italy) via Agoda.com for the dates July 19–22, 2025 (Reservation No: 1629706958). One of the key reasons I chose this accommodation was the presence of a refrigerator, which was clearly shown in the listing photos on Agoda....

Dear Agoda Customer Service, I am writing regarding my confirmed reservation with Agoda for Apartment Barcelona, from 13 July to 24 July 2025, under Reservation ID: 1622536031. Guest Name: Mustafa T***  After a long and exhausting journey from Northern Cyprus to Serbia, we arrived at the hotel only ...

I booked a hotel through Agoda that clearly stated “breakfast included” at the time of reservation. However, when I arrived at the hotel, their system showed my booking without breakfast. This is incredibly frustrating—I paid for a service I’m not receiving, and there’s no way to get proper support ...

Today, I called Corendon Playa Kemer to confirm my reservation made through Agoda. They told me I only have a booking for a land view standard room, but my reservation was for a sea view double Superior room. This mix-up is frustrating and unacceptable. I’ve tried contacting Agoda customer service m...

I booked a stay at the Jaipur Vesta International Hotel through Agoda, which included a refundable amount promised after three months. I submitted my refund claim back in March, following all the necessary steps, but I haven’t received a single update since. There was no confirmation email, no notif...

Agoda is not refunding my money after a reservation cancellation. I wanted to cancel my reservation and get a refund because the hotel I booked gave me a dirty room. I requested the cancellation and refund within 10 minutes of entering the room. The hotel approved my request and told me the refund w...

I booked a hotel through Agoda, carefully selecting the correct bed type during the reservation process. However, after completing the booking, I noticed that the bed type listed was wrong. I immediately contacted the hotel to correct it, but they told me the reservation details came directly from A...

I booked a stay through Agoda at Kuala Lumpur City Centre Hotel in Malaysia for May 10–16, 2025. We are still staying at the hotel, and despite repeatedly raising the issue since check-in, we have gotten no resolution. When I made the reservation, it clearly stated “breakfast included”—yet that info...

I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...

I accidentally (or possibly due to a system glitch) made two identical bookings for the same hotel on Agoda, both for the same dates and same room type. When I realized the issue, I immediately contacted the hotel directly. They were understanding and said they would refund half the payment as a goo...

I booked a jacuzzi room at Cityloft 24 through the Agoda app for the dates March 30–31, 2025. When I arrived at the hotel, I was told my reservation showed up in their system as a standard room, not the jacuzzi suite I clearly selected and paid extra for. The staff insisted the system only listed me...

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I’m beyond frustrated with Agoda’s so-called cashback program. I booked a hotel stay through Agoda (Reservation #1508921833), completed the stay, and the hotel has fully confirmed everything on their end—yet Agoda still claims they are “waiting for layover confirmation” from the hotel. That’s just n...

I’m furious with how Agoda handled my booking #1576645620. I specifically booked an “Oceanview Hillside Pool Villa” at SAii Phi Phi Island Village and even paid extra for the ocean view. My confirmation email from Agoda clearly states “oceanview,” and I have the receipt to prove it. But when I conta...

I made a hotel reservation through the Agoda.com app, but when I checked my bank statement, I saw that the amount charged to my card was higher than the price displayed on the app at the time of booking. There was no clear explanation for this extra charge—no added service fee, no tax breakdown, not...

Due to an Agoda reservation system error, we were unable to make a payment and therefore could not complete the hotel reservation. Then we closed the application and went to another hotel and made a reservation. However, Agoda fraudulently took the money from our credit card without our permission a...

I booked a hotel through Agoda on February 26, and the payment was charged to my credit card on February 28. However, on March 15, I found the same room at a lower price on Booking.com. Expecting Agoda to honor their "Best Price Guarantee", I reached out to them. Their response? The cheaper room di...

I booked a hotel room through Agoda, paid in full, yet never received an invoice. When I reached out, I was told that Agoda has no customer support in Turkey, which is completely unacceptable. Additionally, when booking, Agoda offered specific room options, such as a 20m² upper-floor room, which I ...