I booked a King Bed room through Agoda, but the hotel provided a cheaper room with fewer opportunities, and they only offered a partial refund. How can I get what I was promised?

I made a reservation via Agoda for Dedeman Palandöken Ski Lodge for the dates of 29–30 January 2026. When we arrived at the hotel, the reception informed us that they could not find any reservation under my name because Agoda had not forwarded the booking to them. This put us in a very stressful sit...

I am disputing my booking with Agoda for Celes Samui in Koh Samui, Thailand, because the room delivered does not match what was advertised and sold to me on the Agoda platform. On Agoda, I booked the room type labeled “Deluxe,” and the photos shown for this option clearly refer to the Patio Deluxe r...

I made a hotel booking through Agoda at Adriatic Palace Hotel in Pattaya, Thailand, under booking ID 581938699. My stay was booked from 15-12-2025 until 15-01-2026, but due to the poor condition of the hotel and lack of proper service, I had to check out early on 27-12-2025 and move to another place...

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I made a booking through Agoda for a hotel in Umhlanga Rocks, Durban, South Africa, and arrived at the property on 01 January 2026. When we got there, the hotel informed us that the room had already been given to someone else and that our booking could not be honored, even though we had a confirmed ...

Between October 31 and November 7, 2025, I made a reservation (ID: 1664401531) through Agoda to stay at Sultanahmet Park Hotel in Istanbul. I paid a total of $274 by credit card. However, upon arrival, I discovered that the hotel did not match the description on Agoda at all. The room was extremely ...

On October 21, 2025, I made a reservation through Agoda for Hotel No37 in Kaş, Antalya, Turkey, with check-in on October 25, 2025, and check-out on October 29, 2025. I specifically chose a sea-view room, which was priced higher than the standard options, and I paid a total of $467. My reservation nu...

For the dates November 22–23, 2025, I made a one-night reservation through Agoda at Istanbul Dora Hotel under the name Beyza C* (Reservation No: 1663694125). During the booking process, I selected a room described as a “Superior Triple”, which appeared in the photos as two separate rooms. However, w...

On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel through a reservation I made on Agoda. On the first night of my stay, around 6:42 a.m., I found bugs in my bed and noticed that they were present throughout the room. This situation was completely unacceptable...

On October 13, 2025, I stayed for two nights at the Swiss International Taba Alsalam Hotel, booked through Agoda. On the first night, at around 6:42 a.m., I discovered bugs in my bed and later noticed that the room itself was infested. This was completely unacceptable from both a hygiene and comfort...

I booked a 6-night stay at White Monarch Hotel through Agoda between October 6–12, 2025 (Booking ID: 1656564370). However, the hotel conditions were far below expectations. The room was not clean, there were women’s hairs on the bed, and even the toilet hygiene seal was missing. Because of this, I o...

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Dear Sir/Madam, I am writing to express my disappointment regarding my recent hotel booking through your service for two separate rooms from July 14 to July 18. I trusted your rating of this hotel as a 4-star establishment, but upon arrival, I was shocked by its quality and condition, which prompted...

I booked two “Deluxe Bungalow” rooms at hu Firenze Cer_tosa Camping in Town (Italy) via Agoda.com for the dates July 19–22, 2025 (Reservation No: 1629706958). One of the key reasons I chose this accommodation was the presence of a refrigerator, which was clearly shown in the listing photos on Agoda....

Dear Agoda Customer Service, I am writing regarding my confirmed reservation with Agoda for Apartment Barcelona, from 13 July to 24 July 2025, under Reservation ID: 1622536031. Guest Name: Mustafa T***  After a long and exhausting journey from Northern Cyprus to Serbia, we arrived at the hotel only ...

I booked a hotel through Agoda that clearly stated “breakfast included” at the time of reservation. However, when I arrived at the hotel, their system showed my booking without breakfast. This is incredibly frustrating—I paid for a service I’m not receiving, and there’s no way to get proper support ...

Today, I called Corendon Playa Kemer to confirm my reservation made through Agoda. They told me I only have a booking for a land view standard room, but my reservation was for a sea view double Superior room. This mix-up is frustrating and unacceptable. I’ve tried contacting Agoda customer service m...

I booked a stay at the Jaipur Vesta International Hotel through Agoda, which included a refundable amount promised after three months. I submitted my refund claim back in March, following all the necessary steps, but I haven’t received a single update since. There was no confirmation email, no notif...

Agoda is not refunding my money after a reservation cancellation. I wanted to cancel my reservation and get a refund because the hotel I booked gave me a dirty room. I requested the cancellation and refund within 10 minutes of entering the room. The hotel approved my request and told me the refund w...

I booked a hotel through Agoda, carefully selecting the correct bed type during the reservation process. However, after completing the booking, I noticed that the bed type listed was wrong. I immediately contacted the hotel to correct it, but they told me the reservation details came directly from A...

I booked a stay through Agoda at Kuala Lumpur City Centre Hotel in Malaysia for May 10–16, 2025. We are still staying at the hotel, and despite repeatedly raising the issue since check-in, we have gotten no resolution. When I made the reservation, it clearly stated “breakfast included”—yet that info...

I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...

I accidentally (or possibly due to a system glitch) made two identical bookings for the same hotel on Agoda, both for the same dates and same room type. When I realized the issue, I immediately contacted the hotel directly. They were understanding and said they would refund half the payment as a goo...

I booked a jacuzzi room at Cityloft 24 through the Agoda app for the dates March 30–31, 2025. When I arrived at the hotel, I was told my reservation showed up in their system as a standard room, not the jacuzzi suite I clearly selected and paid extra for. The staff insisted the system only listed me...

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I’m beyond frustrated with Agoda’s so-called cashback program. I booked a hotel stay through Agoda (Reservation #1508921833), completed the stay, and the hotel has fully confirmed everything on their end—yet Agoda still claims they are “waiting for layover confirmation” from the hotel. That’s just n...