Agoda Has Not Refunded My Canceled Flushing Garden Hotel Booking

I made a reservation through Agoda for the Flushing Garden Hotel (reservation number 2059553963) with a check-in date of October 16, 2026. The reservation was canceled the same day, and I was told I would receive a refund of $1,660. Despite this, no refund has appeared in my account or on my card. I’ve shared screenshots of my communication with Agoda customer service and the booking details, and I can also show my bank and SMS records, which clearly indicate that the transaction has not been refunded.

I’m requesting that Agoda urgently process the full $1,660 refund to my original payment method and send me clear written confirmation of the refund and the date it was processed.