I Need an Urgent Agoda Refund for Moldy, Dirty Rooms at Le Fenix Bangkok

I made a reservation through Agoda for two rooms at Le Fenix, located at 33-33 Sukhumvit 11, Klongtoey Nua, Wattana, Sukhumvit, Bangkok, Thailand, with booking reference number 2060601699. I checked in today, 21 October 2026, only a short time ago and immediately encountered very serious issues with the cleanliness and condition of the rooms. The rooms are extremely messy and dirty, and the level of cleanliness is, in my opinion, zero. There is visible mold and an overall unhygienic environment, which makes it very difficult to stay there. I have asthma, and due to the mold and other conditions in the room, I am struggling to breathe and feel that my health is being put at risk if I remain in this accommodation. Because of these conditions, I do not feel safe or comfortable staying at this hotel and I want to move to a different hotel immediately. I request that my reservation be cancelled without penalty and that I receive a full refund for booking reference 2060601699. I also ask that this situation be taken seriously and investigated so that other guests do not experience the same issues. I kindly request that Agoda and the hotel respond urgently and confirm the cancellation and full refund so that I can safely relocate to another hotel.