I booked a hotel on Agoda but I was unaware of the hotel's strict cancellation policy, and I need to cancel or change my non-refundable reservation. How can I dispute a non-refundable reservation?

While making a reservation through Agoda for Hotel Villa Fontaine Grand Tokyo-Shiodome in Tokyo, Japan, I intended to select dates in April, but due to a system error, I accidentally confirmed the dates January 31 – February 1. Immediately after completing the booking, I noticed that approximately $...

Through Agoda, my friend and I made a reservation at the YCH-Montebello hotel in Rome for the dates of January 27–29 for a total amount of 5,594 TL. When we attempted to cancel the reservation, we were told that the full amount would be charged instead of the 70% cancellation fee stated in the prope...

I made a reservation through Agoda.com for two Superior Twin rooms with pool view at Mardin Park Dedeman Hotel for the dates of December 29th – January 2nd, under reservation number 601213863. However, due to flight cancellations, I was never able to travel to Mardin and could not use the accommodat...

I made a reservation for a standard room at Baia Salima Kemer Hotel for the dates July 13–17 via the Agoda mobile application. I completed this reservation on December 27 at 16:18 Turkish time and cancelled it approximately 10 minutes later. Despite this very short interval between booking and cance...

I made a reservation today via Agoda for Auroro Hotel in Malacca, but I accidentally selected today’s date instead of tomorrow, when I actually intended to stay. I completed the double room reservation around 22:30, and as soon as I noticed the mistake, I immediately tried to contact someone to chan...

I made a reservation through Agoda under reservation number 606478027 for Destiny Marine Hotel in Istanbul Kartal, with a December 10 check-in date, for 3 nights and one room for 3 adults. I paid the full amount in advance. Even though my reservation confirmation clearly showed 3 adult guests, when ...

I made a reservation through Agoda for PP Princess Resort Hotel, but I mistakenly selected the date as December 16 instead of my intended travel dates of December 30 to February 2. The reservation was confirmed, and the payment was charged immediately. Just a few minutes after completing the booking...

On October 25, 2025, I made a reservation through Agoda for the Barcelona La Frenca Adults Only Hotel (Reservation No: 1662561855). However, due to a system error, my check-in date was automatically shifted three days earlier. I noticed the issue within 1–2 minutes and immediately sent 2–3 emails to...

I made a reservation through Agoda at Hotel Monarch Batumi for the dates October 27–28, 2025, but I was forced to cancel my stay due to a medical emergency. Despite providing all official medical documents, both the hotel and Agoda refused my refund request. Meanwhile, the airline and car rental com...

On October 20, 2025, I made a reservation through Agoda.com for the Rest Chinatown Hotel in Singapore (Reservation No: 1944913099). The total cost of the reservation was $71, which I paid by credit card. I later tried to cancel my booking, but my cancellation request was rejected by Agoda.com. Whil...

On October 23, 2025, I made a reservation through Agoda for Katapa Stone House (Nevşehir, Cappadocia, Turkey) in the amount of $65. My reservation number is 1662079665. Due to health issues, I wanted to cancel my booking. When I contacted the hotel, the staff informed me that there was no problem wi...

Today at 2:15 PM, a booking was mistakenly made through Agoda at the Prize by Radisson Vienna Hotel with the wrong reservation date. Immediately after realizing the mistake, I contacted Agoda via email, but I have not received any response yet, and there is no WhatsApp number available for direct co...

I made a reservation through Agoda (Reservation No: 1659599312) to stay at Hampton by Hilton Riga Airport, Latvia, from October 23–24, 2025. However, I accidentally booked the wrong date and wanted to cancel. When I contacted the hotel, they confirmed that they could assist with a free cancellation ...

On October 10, 2025, at 17:24, I made a reservation through Agoda for Gloria Tibi Hotel, covering the dates October 11–12, 2025 (reservation code: 5872*27). I completed the payment using my credit card (last four digits: 0795). After making the reservation, I contacted the hotel and was informed tha...

On October 10, 2025, at 5:24 p.m., I made a reservation through Agoda for Gloria Tibi Hotel, covering the dates October 11–12, 2025 (Reservation Code: 5872*27). However, when I called the hotel afterward, I was informed that guests without a marriage certificate are not accepted. I hadn’t noticed th...

I accidentally made a reservation through Agoda.com for Hotel Marmont in Geneva for October 24–26, instead of my intended dates, November 22–24. I noticed the mistake just six minutes after completing the payment and receiving the booking and invoice confirmation, and I immediately tried to contact ...

I accidentally made a reservation through Agoda.com for Hotel Marmont Geneva for the dates October 24–26, even though I actually planned to stay on November 22–24. I realized my mistake just six minutes after completing the booking and payment confirmation and immediately tried to contact both Agoda...

I booked a hotel through Agoda because of a good discount, but instead of the date I selected, the site automatically chose its own current date. I made the payment, but it confirmed the site’s date, not mine. I tried to cancel and have been writing for hours with no response. When I attempted to co...

I made a reservation at the Litore Resort through Agoda for September 13-17. However, I wanted to cancel because I entered the dates incorrectly. Just 10 minutes after the reservation was confirmed, on August 2nd, I requested a refund through the app. The app informed me that my request would be for...

Hello, I made a reservation for 7 nights at the Smyrna Hotel Dalyan on August 1st, from August 9th to 16th, through Agoda. Agoda offered free cancellation within one day. My brother-in-law also booked the same dates and the same room type through Agoda on the same day as me, August 1st, and was give...

I made a hotel reservation through Agoda, but I later needed to make some changes to the booking details. Unfortunately, the system did not allow me to make any modifications, and while trying to navigate the platform, I accidentally initiated the cancellation process. Now, I’m stuck in a situation ...

After years of using your platform for every single trip, you've completely victimized me and my family. I booked two rooms for a family vacation, but only one room was confirmed and reserved. The second room was not confirmed, and since my family can't vacation in separate hotels, I requested a can...