I submitted my black Xiaomi Redmi Watch 5 Lite to the Vatan Bilgisayar store at Kahramanmaraş Piazza Mall for service because the touchscreen was not working and the display functions were not operating properly. Vatan Bilgisayar and Xiaomi’s authorized service center acknowledged that the device had a manufacturing defect and informed me that I would receive a replacement device.
Although they took back my defective watch on January 16, 2026, it has now been 35 days and I still have not received the new device. The Vatan Bilgisayar service form number provided to me for this process is 48MS0055962.
Even though the manufacturing defect was confirmed and my original device was collected, I have been left without a replacement for an unreasonably long time, which has caused me inconvenience. I request that a new black Xiaomi Redmi Watch 5 Lite be sent to me immediately, or that I be issued a full refund.
I purchased a Redmi Watch 5 Active Matte Silver (Serial No: 57766/B6AFMN5N229020) on May 11, 2025, under the warranty of Xiaomi Turkey Teknoloji (Tax No: 8440992279). In less than a month of normal daily use, the strap connection point detached, despite the watch showing no signs of damage, impact, ...
In February 2020, I purchased a Redmi Note 8 Pro smartphone from the Istanbul Akasya Mi Store, along with an additional 5-year extended warranty. Before my 5-year warranty expired in February 2025, I changed my phone, and the store employees told me that since my warranty was still valid, they coul...
On January 15, 2025, I purchased a Xiaomi Mix Flip phone from the Xiaomi online store for ₺50,000. On April 25, 2025, five black lines appeared on the foldable part of the phone. On April 28, 2025, I took it to the Xiaomi Levent Authorized Service Center at Metrocity Mall. My phone remained in servi...
On March 10, 2024, I purchased a new Xiaomi Redmi 13C with 256GB of storage from Vatan store. Fifteen days ago, the phone turned off by itself, and I sent it for warranty service. However, the warranty service did not repair the phone. They claimed that the motherboard was bent and suggested it migh...
On September 11, 2022, I purchased a Mi Robot Vacuum Mop 2 Pro+ Black Standard with IMEI number 30107.0003784 from Teknomi Teknoloji’s store in Kocaeli. After the product malfunctioned, I returned it to the same store for warranty repair on September 8, 2024. Today is November 13, 2024, and despite ...
Comments