Birkenstock Super-Birki 2.0 Clogs Crack After Three Weeks of Use

On June 16, 2026, I purchased a pair of "Super-Birki 2.0 PU (SKU: 4061418851406)" clogs for $104 from the official Birkenstock website under order number 3263935443311128 for professional kitchen use. As a professional chef, I began wearing them in the kitchen after delivery, using them regularly about six days a week and eight hours a day.

However, less than a month after delivery—and after roughly three weeks of actual use—a deep crack and tear formed at the flex point near the collar, as shown in the photo I provided. This product is specifically manufactured from polyurethane (PU) to withstand demanding workplace conditions and is marketed as one of Birkenstock's most reliable models; experiencing this level of damage so quickly points directly to poor material quality or a manufacturing defect.

I demand an immediate resolution regarding this defective product, which I bought in good faith from your official website. Customer service has not yet responded to my inquiry. I request that Birkenstock representatives contact me as soon as possible to promptly initiate a replacement process for this defective item.