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Xiaomi Store Refuses Refund After Robot App Not Available on Google Play Store
"Based on the information I provided, I filed an application with the Consumer Arbitration Board, and as a result of that application an expert was appointed. The expert wrote in the report that the robot vacuum was causing the problems I described and could not even be found, personally contacted me to explain this, and it resulted in a refund with interest. :)"
On February 8, 2026, I purchased a Dersar robot from the Xiaomi Store. After purchasing the product, I realized that its... mobile application is not available on the Google Play Store. The only way I was able to install the application was by downloading and installing an APK file manually. I was not