1
Xiaomi Store Refuses Refund After Robot App Not Available on Google Play Store
"I bought a robot vacuum from a Xiaomi store, the official version of the app is not available and I installed it with a third‑party APK, the mapping feature works only in a single room, it does not finish cleaning before returning to the charging dock, the store manager refused to process my return request, and no solution‑oriented approach was shown."
On February 8, 2026, I purchased a Dersar robot from the Xiaomi Store. After purchasing the product, I realized that its... mobile application is not available on the Google Play Store. The only way I was able to install the application was by downloading and installing an APK file manually. I was not