My Mi.com Trade-In Coupon Is Restricted Contrary to Campaign Claims
On November 7, 2025, I purchased a Mi 15T Pro smartphone from Mi.com, and during the purchase I traded in my old phone through Easy Cep. Easy Cep assigned a value to my old phone, which I accepted, and as part of the trade-in campaign on Mi.com, I was informed that I would receive a 3,000 TL coupon that I could use on future purchases. However, I later discovered—when I tried to use the coupon in the last week of December—that this coupon is only valid for phones and tablets. During the campaign, the coupon was presented as a general discount usable on my future shopping, and there was no clear indication that it would be restricted to specific categories, which makes me feel misled. I contacted customer service multiple times via email, but I was only told repeatedly that the coupon is limited to phones and tablets, and no alternative solution or expansion of the coupon’s scope was offered. I am requesting that the 3,000 TL coupon applied to my Mi.com order number 5251**********59 be adjusted to be valid on all products, as it was described during the campaign.
Progress
I purchased a Mi 15t Pro phone from Mi.com on November 7, 2025. During the purchase process, I traded in my old phone through Easy Cep to get the new phone. A value was assigned to my old phone via Easy Cep, and I accepted that value. It was also stated that, because I participated in the trade‑in campaign on Mi.com, I would receive a coupon worth 3,000 TL that I could use on my other purchases.
However, I later discovered that this coupon can only be used in the phone and tablet categories. Since the campaign was presented as allowing me to use it on general purchases, I feel misled. Despite repeatedly communicating the issue by e‑mail, my problem has not been resolved and the coupon’s scope has not been changed.
I request that the 3,000 TL coupon assigned to my order number 5251**********59, made through Mi.com, be adjusted to be valid for all products as was expressed during the campaign.
