Whiteout Survival Account Recovery Fails Despite Proof of Ownership

I had been playing Whiteout Survival regularly for about a year, investing a great deal of time and effort into the game and spending over $1,000 on in-game purchases. My in-game name is Deadpool, and my player ID is 603843942.

Recently, I was involved in a motorcycle traffic accident, and my phone was completely rendered unusable. Due to motherboard damage, I also lost access to my iCloud and Gmail accounts. As a result, I can no longer log in to my game account. When I contacted the support team, they asked me to provide proof that the account belonged to me, and I submitted every piece of information they requested. I provided my player ID, details of the items I owned in the game, and all the invoices and payment receipts for my purchases.

Despite all this evidence, I was simply told that I needed to regain access to my iCloud account. I explained repeatedly that I was contacting support precisely because I could not access that account and that I would not need assistance if I could log in, yet they failed to offer any practical solution. As a player who has invested both a significant amount of money and a great deal of time in the game, being locked out of my account and receiving such inadequate support has caused me considerable frustration and distress.

I request that the Whiteout Survival team review the evidence I have provided and restore my account, Deadpool (Player ID 603843942), so I can recover access and continue playing where I left off. If necessary, you can contact me directly through Şikayetvar messages.