I have been playing the game Whiteout Survival for 1.5 years. On April 1st, a friend of mine, who doesn't know the game,... accidentally purchased a package. I immediately requested a refund. Around the same time, I received a message from Century Games customer service advising me to report the situat
I’ve been playing Whiteout Survival for about a year and a half, and I’ve generally enjoyed the game—until now. On April... 1st, someone who doesn’t even play the game—my friend—accidentally made an in-app purchase using my device. Realizing the mistake immediately, I requested a refund, and shortly af
My daughter accidentally purchased a package in Whiteout Survival by Century Games, so I requested a refund. Not only wa...s the refund denied, but my account was restricted as a result. When I previously spent money in the game, there were no issues, but now, due to an accidental purchase, my account
I purchased two packages in White Out Survival, but my card was charged for four packages. After disputing the extra cha...rges, two refunds were issued, but my account was then banned. I later discovered this has happened to other players as well. The system often displays error codes when trying to
I’ve been trying to resolve an issue with Century Games for the past 2 months, but their customer service in Turkey has ...been completely unhelpful. Despite following their instructions multiple times, they still haven’t fixed the problem. This has caused me extreme frustration, and to make matters wo
