I Can’t Delete My Whiteout Survival Account Despite Repeated Requests

I play Whiteout Survival on the Android platform. On August 17, 2025, a purchase worth approximately ₺2,300 was made from my credit card without my knowledge for an in-game package, and a refund process was initiated afterward. Following this refund, my account (ID: 5073*47)** was restricted, and I ...

I’ve been playing Whiteout Survival for about a year and a half, and I’ve generally enjoyed the game—until now. On April 1st, someone who doesn’t even play the game—my friend—accidentally made an in-app purchase using my device. Realizing the mistake immediately, I requested a refund, and shortly af...

I play Whiteout Survival on the Android platform, and today I received a warning in my account stating: “If you do not repurchase the refunded packages, your account will be closed in 72 hours.” My player ID is 5302918*. I attempted to process a refund through Google Play, but I did not receive any...

I’m incredibly frustrated with Whiteout Survival after discovering that I was charged for a pack I never purchased. I immediately contacted the support team to resolve the issue and was told, like many others, that I would receive a response "within 3 days." Well, it's been over a week, and I still ...

I tried to buy an item in Whiteout Survival, even though both mobile payment and credit/debit card options were disabled on my phone. I had completely forgotten that I had turned them off, so when the purchase went through, I was shocked. At first, I assumed maybe mobile payment was still active by...