I Face Whiteout Survival Chief Gear Downgraded After Update — Lost 1 Star Level

I play Whiteout Survival on the Android platform, and today I received a warning in my account stating: “If you do not repurchase the refunded packages, your account will be closed in 72 hours.” My player ID is 5302918*. I attempted to process a refund through Google Play, but I did not receive any...

I’ve been playing Whiteout Survival for about a year and a half, and I’ve generally enjoyed the game—until now. On April 1st, someone who doesn’t even play the game—my friend—accidentally made an in-app purchase using my device. Realizing the mistake immediately, I requested a refund, and shortly af...

I’ve been playing Whiteout Survival with my older brother for nearly 2 years, and recently, his account was hacked and put up for sale through social media. We immediately reported the situation to the in-game support team, submitted proof of ownership, and even sent bank receipts showing real-money...

I'm extremely disappointed with Whiteout Survival and how the moderation and support system works. I was suddenly muted in the game without any explanation, receiving a “you’ve been muted” error. Sure, if I violated a rule in global chat, I’d understand a penalty there. But what makes no sense is th...

I tried to buy an item in Whiteout Survival, even though both mobile payment and credit/debit card options were disabled on my phone. I had completely forgotten that I had turned them off, so when the purchase went through, I was shocked. At first, I assumed maybe mobile payment was still active by...