After my Paris–Orlando flight on November 22, 2025, with PNR DL8724, I was unable to receive my checked baggage. Your staff informed me that my suitcase had been left behind in Paris. For six days, I experienced severe hardship and, more importantly, faced a serious health risk. I am 56 years old an...
I purchased an Air France flight ticket through Obilet, entering my full name correctly: first name P, last name J*. However, when the ticket was issued, my name appeared incorrectly as Pj*** (merged) and my surname as A, which I never submitted. This was clearly a system or employee error on Obilet...
On April 3, 2025, I was flying from Barcelona Airport to Paris CDG on Air France flight AF1349. At the gate, Air France staff told me my cabin-size Samsonite suitcase had to be checked in because the cabin was supposedly full. Trusting their instructions, I handed it over. However, once I boarded, ...
I booked direct flights with Air France for myself and my family—departing from Germany to Paris on March 14, 2025, and returning on March 16, 2025. However, without our knowledge or consent, our outbound flight was changed to a connecting one, which we never agreed to. To make matters worse, our r...
The entire crew on my Air France flight was cold and unfriendly, constantly giving passengers judgmental looks. The worst part was when I needed to use the restroom—an older flight attendant literally yelled at me, saying, "Can’t you see the sign? Go back to your seat!" I travel frequently, but this...
Two months ago, I purchased an Air France ticket through an agency. However, the flight schedule was changed to a time that was unacceptable for me, forcing me to cancel the ticket. Now, I’ve been informed that the refund will take 20-25 days to process, leaving me financially inconvenienced. Due t...
On April 26, 2024, during my Istanbul-Paris-Newark flight with Air France, my suitcase was severely damaged. The wheel was broken, and one corner was badly damaged, ruining my vacation. I’ve been trying to get compensation for 2.5 months now, but despite sending multiple emails, I still haven’t rece...
On May 16th, we had to catch a flight with Air France from London to Nice, specifically flight AF7551. We had to spend a good half hour explaining and persuading the staff at the Air France counter, since they seemed to be completely unaware of the visa requirement for Green Passports. Even though m...
On February 17, 2024, I flew with Air France from Istanbul to Houston via Paris. My ticket number is 0572*******44, and my reservation reference number is L774T5. As shown in the attached photo, my suitcase was damaged upon arrival at Houston airport. Exhausted from the journey and struggling with i...
During my recent experiences with Air France, our luggage failed to reach our destination on two separate occasions. In both instances, the airline insisted that our belongings were left behind in Paris. In the first case, no compensation was provided whatsoever, and in the second situation, they ma...
I've had the unfortunate experience of dealing with lost luggage on my last two trips with Air France. In both instances, they insisted that my bags were still in Paris. No compensation was given the first time. They said they would give me a little money after I complained, but it still hasn't been...