I Face Whiteout Survival Account Closure Warning Due To False Refund Notice

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September 20, 2025 6:50 pm
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I play Whiteout Survival on the Android platform, and today I received a warning in my account stating:
“If you do not repurchase the refunded packages, your account will be closed in 72 hours.”
My player ID is 5302918*.

I attempted to process a refund through Google Play, but I did not receive any refund. Despite that, I keep seeing this warning and I’m worried that my account may be closed. I have already contacted customer service, but I haven’t received any response so far. My email address is c****[email protected].

This is the first time I’ve encountered such an issue, and I don’t want all my progress and effort in the game to be lost. I request that my account not be closed and that this warning be removed immediately.

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