I play Whiteout Survival on the Android platform, and today I received a warning in my account stating:
“If you do not repurchase the refunded packages, your account will be closed in 72 hours.”
My player ID is 5302918*.
I attempted to process a refund through Google Play, but I did not receive any refund. Despite that, I keep seeing this warning and I’m worried that my account may be closed. I have already contacted customer service, but I haven’t received any response so far. My email address is c****[email protected].
This is the first time I’ve encountered such an issue, and I don’t want all my progress and effort in the game to be lost. I request that my account not be closed and that this warning be removed immediately.
On August 10, 2025, a payment of ₺1,997 was made in the Whiteout Survival game on the Android platform. This transaction was carried out without my knowledge, by one of my family members. The payment was made through Google Play, and I submitted a refund request via Google Play as well. In my reques...
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