Viomi service says my fault — how can I dispute their diagnosis?

I purchased a Viomi A11 vertical vacuum from Hepsiburada (Order No: 455 921 139). Less than a year after purchase, the device suddenly stopped working. One day it functioned without issue, and the very next day it would not turn on at all. I checked the charger connection, but it did not solve the p...

I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnormal noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21. The service team confirmed the issue and informed me that th...

I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mardin because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function. Now, more than 30 days have passed, and my vacuum is still not rep...

I own a Xiaomi Viomi A9 vacuum cleaner, and on August 4, 2025, the handle section of the pipe assembly broke. My device is still under warranty, and in the past, the exact same defect occurred and was repaired under insurance coverage. However, when I took the product to the Trabzon Forum authorize...

I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make constant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl...

I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...

I am facing serious issues with my Viomi product. Even when the device is fully charged, it keeps displaying the warning message that the battery is empty and insists on returning to the charging dock. This process repeats itself continuously, creating an endless cycle of charging attempts. Because ...

I sent my Viomi 5 Pro robot vacuum to service for repairs. After inspection, they told me that a part needed to be replaced and demanded ₺4,800 for the repair. I paid the amount, and they assured me the product would be returned within 3–7 business days. However, later they contacted me again, clai...

In July 2024, I purchased a Viomi A9 cordless vacuum cleaner. Less than a year later, in June, the device stopped charging. I sent it to the authorized service center under warranty, expecting the issue to be resolved at no cost. However, when the service team called me back, they claimed the charg...

I purchased a brand-new Viomi A11 cordless vacuum directly from the company. After the very first use, I fully charged the device to 100%, but only about five seconds after disconnecting it from the charger, the vacuum stopped working completely. Because of this, I sent the product in for service un...

I purchased a Viomi robot vacuum on June 15, 2023, and from the very first day, it has caused nothing but problems. The device repeatedly breaks down and has never worked reliably. Soon after purchase, it began spinning in circles and showing a “wheel error” message before stopping completely. On De...

I recently took my Viomi V3 robot vacuum cleaner to the Güven Robot Süpürge Authorized Service in Kayseri for repair. Since we could not agree on the repair cost, I decided to take my device back without having it serviced. However, when I got my vacuum back, I immediately noticed that the sound of ...

I own a Viomi A9 cordless vacuum cleaner, and its motor jammed about two months ago. I first sent it to Evofone Antalya, where it was repaired in about three weeks. Unfortunately, just recently, the same motor problem occurred again, and this time I sent the unit to the Viomi service center in Izmir...

In 2022, I purchased a Viomi V3 Vacuum Cleaner Laser Sensor Smart Robot Vacuum. Recently, the device developed a sensor malfunction, so I sent it to the authorized service center for inspection. To my shock, I was informed that I would need to pay ₺5000 just to replace the laser sensor. Since this ...

I purchased a Viomi robot vacuum cleaner about 1.5 years ago, and it is currently at the service center under reference number 3974025. Despite the fact that it is still under warranty, I was previously forced to pay ₺1200 for a repair. Now, just months later, I am being told that the fan has failed...

I purchased a Viomi 5 Pro robotic vacuum cleaner and extended its warranty specifically so I could avoid stress in the event of a breakdown. Unfortunately, the device suddenly developed a serious issue: it started moving backward on its own and completely stopped moving forward. I immediately contac...

I own a Viomi cordless vacuum cleaner, which is still covered by warranty. However, when I sent the product to the service center for repair, I was unexpectedly asked to pay a fee, even though the repair should have been covered under warranty. What frustrates me most is that the charge was applied ...

After just 2 years of use, my Viomi V5 Pro robot vacuum started giving a radar error and stopped functioning properly. I took it to the Sunny authorized service in Karşıyaka, and they told me that a simple cleaning would resolve the issue. The vacuum stayed at the service center for 20 days, and I ...

I purchased a Viomi A11 upright vacuum cleaner from the Xiaomi store at Nata Vega AVM. From the start, there was a clear issue: when the long extension pipe is attached, the brush at the end does not rotate at all. I sent the device to the authorized service center, where it stayed for over a month...

I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued...

I own two Viomi V5 robot vacuums, and both are having issues. One has a fan problem, while the other keeps giving a "side brush stuck" error, even though the brushes are perfectly fine. Additionally, both vacuums are experiencing mapping issues, with the maps failing repeatedly. I’ve tried contactin...

Given their bad customer service, I strongly advise against buying Viomi items. Most likely from a dead battery, my Viomi V3 robot vacuum stopped operating. I have had no luck getting it fixed or even purchasing a replacement battery to fix it personally. The technical service has been nonresponsive...

I have a Viomi robot vacuum that continuously stays at 99% charge. Despite sending it for warranty repairs twice, I was told it was fixed each time, but I have not received any real solution. Each time I send it for service, it takes about three months to get it back, yet the problems persist. Initi...

We sent our Viomi V5 smart robot to the warranty service due to loud noise and reduced suction power. We were told that the device malfunctioned due to high voltage and that the repair would cost ₺5000, which would be covered by the Ankara EDAŞ company. However, when the device was returned, the iss...