I purchased a Viomi 5 Pro robotic vacuum cleaner and extended its warranty specifically so I could avoid stress in the event of a breakdown. Unfortunately, the device suddenly developed a serious issue: it started moving backward on its own and completely stopped moving forward. I immediately contacted the authorized Viomi service center, and they told me I had to send the product in for inspection.
After sending it, I was shocked to learn that I was being charged ₺4350 for repairs, even though my device is still under warranty. The entire vacuum itself cost ₺8000, so this request makes absolutely no sense. I was also told, “You can apply to consumer rights if you wish, we cannot know how you used the product in your home.” This is extremely dismissive and unhelpful. No one ever explained how the vacuum should be used differently to avoid this problem, and I did not misuse the product in any way.
I am deeply frustrated with both the lack of support and the unfair repair charges. A product that malfunctions on its own should be repaired or replaced under warranty, not blamed on the customer. I request that my vacuum cleaner be repaired free of charge under warranty or that I receive a replacement device immediately.
In 2022, I purchased a Viomi V3 Vacuum Cleaner Laser Sensor Smart Robot Vacuum. Recently, the device developed a sensor malfunction, so I sent it to the authorized service center for inspection. To my shock, I was informed that I would need to pay ₺5000 just to replace the laser sensor. Since this ...
I sent my Viomi 5 Pro robot vacuum to service for repairs. After inspection, they told me that a part needed to be replaced and demanded ₺4,800 for the repair. I paid the amount, and they assured me the product would be returned within 3–7 business days. However, later they contacted me again, clai...
I purchased a Viomi robot vacuum cleaner about 1.5 years ago, and it is currently at the service center under reference number 3974025. Despite the fact that it is still under warranty, I was previously forced to pay ₺1200 for a repair. Now, just months later, I am being told that the fan has failed...
In July 2024, I purchased a Viomi A9 cordless vacuum cleaner. Less than a year later, in June, the device stopped charging. I sent it to the authorized service center under warranty, expecting the issue to be resolved at no cost. However, when the service team called me back, they claimed the charg...
I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make constant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl...
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