In July 2024, I purchased a Viomi A9 cordless vacuum cleaner. Less than a year later, in June, the device stopped charging. I sent it to the authorized service center under warranty, expecting the issue to be resolved at no cost.
However, when the service team called me back, they claimed the charging socket was damaged due to an “electrical fluctuation” and insisted this was a user error. They demanded an outrageous ₺5,000 repair fee. I was using the vacuum with its original adapter inside my home, so blaming the issue on me makes no sense. I refused the repair.
Shockingly, the service then demanded ₺1,400 plus shipping costs just to return my own vacuum, calling it a “fault detection fee.” In effect, they have confiscated my device unless I pay this unreasonable charge. At no point was I informed in advance about these fees, and as an individual customer, I am being unfairly treated and pressured to pay excessive costs for something clearly covered by warranty.
This is unacceptable. I demand that Viomi return my vacuum without charging me unfair fees and honor the warranty by repairing or replacing the defective product. Charging customers exorbitant amounts under the label of “fault detection” is unethical and damages trust in the brand.
I bought a Viomi A11 cordless vacuum on January 5, 2024, and it's still under warranty. When it started acting up, I filed a repair request through Viomi's official website (https://shop.viomihome.com/). Things went downhill from there. The technical service company claimed the issue was user-caused...
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I sent my Viomi 5 Pro robot vacuum to service for repairs. After inspection, they told me that a part needed to be replaced and demanded ₺4,800 for the repair. I paid the amount, and they assured me the product would be returned within 3–7 business days. However, later they contacted me again, clai...
In 2022, I purchased a Viomi V3 Vacuum Cleaner Laser Sensor Smart Robot Vacuum. Recently, the device developed a sensor malfunction, so I sent it to the authorized service center for inspection. To my shock, I was informed that I would need to pay ₺5000 just to replace the laser sensor. Since this ...
I purchased a Viomi robot vacuum cleaner about 1.5 years ago, and it is currently at the service center under reference number 3974025. Despite the fact that it is still under warranty, I was previously forced to pay ₺1200 for a repair. Now, just months later, I am being told that the fan has failed...
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