Viomi A9 Cordless Vacuum Stopped Charging And Service Demands ₺5,000 Repair Fee

In July 2024, I purchased a Viomi A9 cordless vacuum cleaner. Less than a year later, in June, the device stopped charging. I sent it to the authorized service center under warranty, expecting the issue to be resolved at no cost.

However, when the service team called me back, they claimed the charging socket was damaged due to an “electrical fluctuation” and insisted this was a user error. They demanded an outrageous ₺5,000 repair fee. I was using the vacuum with its original adapter inside my home, so blaming the issue on me makes no sense. I refused the repair.

Shockingly, the service then demanded ₺1,400 plus shipping costs just to return my own vacuum, calling it a “fault detection fee.” In effect, they have confiscated my device unless I pay this unreasonable charge. At no point was I informed in advance about these fees, and as an individual customer, I am being unfairly treated and pressured to pay excessive costs for something clearly covered by warranty.

This is unacceptable. I demand that Viomi return my vacuum without charging me unfair fees and honor the warranty by repairing or replacing the defective product. Charging customers exorbitant amounts under the label of “fault detection” is unethical and damages trust in the brand.