I purchased a brand-new Viomi A11 cordless vacuum directly from the company. After the very first use, I fully charged the device to 100%, but only about five seconds after disconnecting it from the charger, the vacuum stopped working completely. Because of this, I sent the product in for service under warranty, expecting a proper replacement since it failed on day one.
To my disappointment, instead of providing a replacement device, I was informed that only the battery was changed. When the vacuum was returned, I discovered that the new battery was clearly used, with visible scratches and stains. This is completely unacceptable—it is not only unethical but also violates the principle of selling a device as “new.”
I refuse to accept a so-called repair made with secondhand parts. As a consumer, I have the right to a brand-new, defect-free product, not one patched with used components. For this reason, I have not taken delivery of the device.
If this issue is not resolved immediately, I will file an official complaint with the Consumer Arbitration Committee and pursue all necessary legal action to protect my rights.
I demand that Viomi replace my defective vacuum with a new, fully functional device at once. Anything less is unacceptable, and I expect this matter to be handled promptly and responsibly.
I purchased a Viomi A11 vertical vacuum from Hepsiburada (Order No: 455 921 139). Less than a year after purchase, the device suddenly stopped working. One day it functioned without issue, and the very next day it would not turn on at all. I checked the charger connection, but it did not solve the p...
In July 2024, I purchased a Viomi A9 cordless vacuum cleaner. Less than a year later, in June, the device stopped charging. I sent it to the authorized service center under warranty, expecting the issue to be resolved at no cost. However, when the service team called me back, they claimed the charg...
In mid-2021, I purchased a Dyson V11 cordless vacuum cleaner from your official website and have been using it regularly for about 10 minutes a day since then. However, this week, the battery suddenly died completely, and the vacuum no longer works. I’m quite surprised and disappointed to have exper...
I own a Viomi cordless vacuum cleaner, which is still covered by warranty. However, when I sent the product to the service center for repair, I was unexpectedly asked to pay a fee, even though the repair should have been covered under warranty. What frustrates me most is that the charge was applied ...
I sent my Viomi 5 Pro robot vacuum to service for repairs. After inspection, they told me that a part needed to be replaced and demanded ₺4,800 for the repair. I paid the amount, and they assured me the product would be returned within 3–7 business days. However, later they contacted me again, clai...
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