I have a Viomi robot vacuum that continuously stays at 99% charge. Despite sending it for warranty repairs twice, I was told it was fixed each time, but I have not received any real solution. Each time I send it for service, it takes about three months to get it back, yet the problems persist.
Initially, the vacuum cleaned my home thoroughly, but now it often stops mid-cleaning, claiming that the battery is low and returning to its dock. This situation is incredibly frustrating, and I feel like I am not receiving the support I deserve for a product I purchased with a warranty. I kindly request a proper resolution to this ongoing issue, as I expect my vacuum to function as intended. Thank you for your attention to this matter.
On February 10th, 2023, I had to send my Viomi V5 robot vacuum in for repair because there was an annoying noise coming from the motor. I received a new unit from the service center, which was securely packaged. However, this replacement vacuum has been experiencing issues. It frequently gets stuck ...
Ever since I almost bought the Viomi robot vacuum, it has been a source of frustration. The robot vacuum, breaking down almost every month, has been sent for warranty repairs over five times in a mere 1.5 years. Despite these efforts, it returns unchanged, continuously plagued with errors. I've requ...
Given their bad customer service, I strongly advise against buying Viomi items. Most likely from a dead battery, my Viomi V3 robot vacuum stopped operating. I have had no luck getting it fixed or even purchasing a replacement battery to fix it personally. The technical service has been nonresponsive...
I purchased the Viomi V2 Pro robot vacuum, and for the past 3 months, I haven’t been able to use it at all. The device automatically shuts itself off every time I try to operate it. I’ve tried resetting it and reconfiguring it from scratch. During setup, it begins mapping as expected—but then it tr...
I bought a Xiaomi-Viomi v5 Pro robot vacuum in December 2022. It started giving constant offline errors after about a month, and today it got stuck while cleaning and kept spinning around in one place. I tried to stop it using the app and send it to the charging station, but the vacuum did not respo...
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