I purchased a Viomi S9 robot vacuum cleaner, and it has already started malfunctioning. While operating, it makes a constant and loud "popping" sound, as if something inside is snapping or hitting. The motor randomly loses power, causing the vacuum to slow down and clean ineffectively. It no longer delivers the performance I paid for.
I tried contacting the seller, but they refuse to answer my calls. I’ve reached out to ten different authorized service centers, and every single one said they don’t provide service for this model. I’m now stuck with a faulty device and no one willing to take responsibility.
This is completely unacceptable for a product in this price range. A high-tech cleaning device like the Viomi S9 should not start failing so soon, and customers should not be abandoned without support.
I demand an immediate resolution: either a repair, a replacement, or a full refund. Viomi or the seller must take ownership of this issue and offer proper service. Otherwise, this brand loses all credibility.
I recently bought the Viomi S9 Robot Vacuum Cleaner and was unhappy with its performance. Even though it has been serviced five times, the machine is constantly running out of power, and the problem has not been resolved. The machine has been in service for the majority of its life, and the problem ...
I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnormal noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21. The service team confirmed the issue and informed me that th...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro, and after a while, it started malfunctioning. Despite having a full charge, it randomly shuts off mid-cleaning and won’t restart unless I manually place it back on the charger. Even after doing that, the issue keeps happening. When I contacted Xiaomi’s...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
I purchased the Viomi V2 Pro robot vacuum, and for the past 3 months, I haven’t been able to use it at all. The device automatically shuts itself off every time I try to operate it. I’ve tried resetting it and reconfiguring it from scratch. During setup, it begins mapping as expected—but then it tr...
Comments