I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued.
Due to personal circumstances, I wasn’t able to follow up right away. Eventually, on December 12, 2024, I sent the unit back in for repair. This time, the service report said “wheel replaced” and “filter needs changing.” But here’s the thing: the vacuum doesn’t even run, so how can you replace a part on a device that doesn’t power on or function properly?
Nothing was actually fixed. I’m still left with a vacuum that does not work, even after two separate repair attempts. The service team has provided no real solutions—just paperwork saying work was done, when clearly it wasn’t.
I demand a proper repair or a complete replacement. Viomi and MediaMarkt need to stop brushing off customers with empty service claims and actually resolve product defects. I paid for a working device—not this ongoing mess.
I bought a Viomi V5 Pro robot vacuum on August 1, 2023, but after only a few hours of use, the main wheel started to act up and the vacuum stopped working. On October 1, 2023, I took it to the service center, but they told me they couldn't fix it there and would have to send it back to the factory. ...
I purchased a Viomi robot vacuum on June 15, 2023, and from the very first day, it has caused nothing but problems. The device repeatedly breaks down and has never worked reliably. Soon after purchase, it began spinning in circles and showing a “wheel error” message before stopping completely. On De...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
On February 10th, 2023, I had to send my Viomi V5 robot vacuum in for repair because there was an annoying noise coming from the motor. I received a new unit from the service center, which was securely packaged. However, this replacement vacuum has been experiencing issues. It frequently gets stuck ...
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