I purchased a rechargeable tire inflator set from A101 using my TEB Bank Platinum credit card. On 21.11.2025, between 15:30 and 22:00, my card was charged twice for this purchase, each time for ₺1,000. After these transactions, individuals claiming to be calling on behalf of A101 attempted to withdr...
"My grievance has been resolved positively. The issue has been resolved."
In October 2025, I attempted to join the TEB Troy card campaign offering 10% cashback (up to ₺1000) on grocery purchases through the CepteTeb mobile a...
I submitted a request through the mobile app to close my CepteTeb account. However, the system directs me to a branch, and I’m unable to complete the process through the app. When I contacted customer service, I was also told that I needed to visit a branch. Even though I have no active products or ...
I have not been able to make a FAST transfer through my TEB bank account for about 20 minutes today. During the process, I receive a warning on the screen saying, “We cannot complete your transaction for security reasons.” This issue started today and is still ongoing. When I called customer service...
On Sunday, November 2, 2025, it was the due date for my loan payment. I paid the minimum amount on my credit card and planned to pay the remaining statement balance and loan installment on Monday, November 3, after receiving my overtime payment. However, at 9 a.m. on the very morning of the due date...
My CepteTeb credit card has been closed for about a month, and when I called the bank to have it reopened, customer service said they couldn’t see the card’s status and couldn’t take any action. I’m also unable to perform any operations through the app. I was told that for actions like reopening the...
I have been a TEB customer for many years. On October 22, 2025, between 7:45 a.m. and 9:15 a.m., I repeatedly tried to contact TEB customer service, but I either couldn’t reach anyone or the representatives I spoke with failed to help me access mobile banking or retrieve my customer number. I kept r...
I have been an active CepteTeb customer since 2018 and currently use their credit card, loan, and overdraft products. Until now, I have always made my payments on time, but for the past year, I have only been able to pay the minimum amounts. I currently owe around ₺830,000 in total and can no longer...
I applied two days ago to close my TEB Bonus credit card and bank accounts, and I have been struggling with the process ever since. I tried contacting the phone branch multiple times but couldn’t get any results. I also attempted to reach them by email, but they were unable to assist me. My request ...
About a year ago in Istanbul, a vehicle driven by the Chairman of the Board of Directors of TEB Factoring collided with my parked Mercedes EQS electric vehicle, which was 100% at fault. After the incident, a report was filed (the driver was listed as someone without authorization to drive the vehicl...
I have been regularly using my TEB Bonus card for about 2 years. When I received the card, I was told that no annual card fee would be charged. However, my latest statement included a fee of ₺660. When I requested a refund, I was told that this fee is charged to every customer, and my request was de...
About 7-8 months ago, the limit on my credit card with TEB Bank, which was originally ₺2,500, was increased to ₺150,000 without my knowledge or consent. I was not informed of this change, nor was my approval requested. When I noticed the situation, I called TEB customer service and asked for my cred...
"Thank you"
On 09.09.2025, a ₺500 bonus I earned from shopping campaigns was credited to my CepteTeb Retirement Credit Card. However, on the same day, the same bo...
Today, within the scope of TEB Bank’s “relative calling” service, a call was made from the phone number (0216) 969 20 25. During this call, my name and the information that I am a TEB Bank customer were shared with a third party. In addition, it was communicated to the other party that the call was ...
On July 10, 2025, a total amount of ₺26,950 was withdrawn from my account as a provision payment without my knowledge or consent. These transactions occurred even though I did not have my card in possession at the time. As soon as I noticed the issue, I immediately contacted the bank's customer serv...
Dear Sir/Madam, I have been a loyal and active user of my TEB Platinum credit card for many years, with average monthly spending consistently exceeding ₺40,000. In previous years, a similar level of usage led to the annual card fee being waived following email correspondence with your institution. H...
TEB Bank issues a credit card when you are a salaried customer, but as soon as you stop receiving your salary through them, they charge an annual fee without any notice. When I requested a refund, they demanded that I guarantee not to close the card for another year. Then, once that year is up, they...
TEB Bank persistently urged me to join their Bonus campaign, promising to load ₺1000 in bonuses in exchange for a commitment to spend ₺100 per month for 6 months. I agreed and spent around ₺100 in the first month. However, as soon as I made the purchase, they charged me a ₺1180 annual credit card fe...
On April 10, 2025, I visited the Rize branch of Türk Ekonomi Bankası (TEB) to collect my TEB World credit card, for which I had already applied. However, when I arrived at the branch, I was told—without any clear reason or explanation—that my card would not be delivered. Instead, they only proceeded...
I was deceived by TEB. They trick people into becoming customers by promoting zero-interest loans, but once you sign up, they make excuses like "you can't get a zero-interest loan." I even showed them the campaign details I saw before applying, but they still refused to honor it. The whole process f...
The remaining ₺1000 from a transaction at a TEB ATM has not been refunded for 22 days. No one has contacted me in any way. If a major bank like TEB ca...
As a salary customer of TEB Bank, I can confidently say this bank has only caused me regret. Despite having no outstanding debt, a block was placed on both my overdraft account and my credit card. I have always made my payments on time and expected a more reasonable approach. I went to the bank, and...
Hello, I mistakenly transferred ₺5,000 to the incorrect account of a TEB Bank customer named M*** E*** about two hours ago. I quickly recognized my error and took prompt action to recover the funds. Regrettably, the individual who received the funds has declined to return them, even after attempts t...
TEB Bank blocked my KMH account and TEB credit card without informing me, even though there is no delay on my part. I spoke to five different customer representatives, and each gave me a different explanation—none of them could clearly identify the reason for the issue. They initially told me to pay...