I purchased a Viomi V5 Pro robot vacuum, and only about 20 days after purchase, the device started making a loud, abnormal noise while operating. Because of this, I delivered it to the Sinop Merkez authorized service center on April 21.
The service team confirmed the issue and informed me that the device replacement had been approved under warranty. However, since that date, no replacement unit has been delivered to me, and I have been left without a product for months.
In the meantime, I contacted customer service at least 10 different times, and each time I was told that “the replacement has been approved and the product will be shipped.” Despite these reassurances, nothing has been sent, and recently, my calls are no longer being answered.
The vacuum is still under warranty, and I was not asked for any additional fees or documents. My order number is 2795923691.
I demand that Viomi immediately send me the replacement device as previously promised. If they cannot provide a replacement, I expect a full refund at the current sales price of the product. Leaving customers waiting indefinitely after approving a replacement is unacceptable, and I request that my grievance be resolved as quickly as possible.
I own a Viomi V5 Pro robot vacuum, and on July 27, 2025, I delivered it to the authorized service center in Midyat, Mardin because the device displayed the error “main wheel malfunction” and stopped performing its cleaning function. Now, more than 30 days have passed, and my vacuum is still not rep...
I own a Sunny Viomi V5 robot vacuum, and recently I experienced a recurring “fan error” that caused the device to make constant loud noises. Because of this, I delivered the product to the Izmir Üniver Yeşilyurt authorized service center on July 10. After examining the device, the service center cl...
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I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...
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