Viagogo sent me tickets with the wrong date and venue, how can I get them replaced?

First, see if the event was postponed, since this could explain the discrepancy. You can check your order details in your Viagogo account or go to the official event website.

If the event has not been rescheduled and the tickets are erroneous, please contact Viagogo's customer service immediately.

Log in to your account, go to the "Help Centre," and choose the appropriate order to report the problem. Include your order number and specifics about the issue. Viagogo's Buyer Guarantee covers such difficulties, and they should aid in resolving them.

In the meantime, avoid attempting to use the wrong tickets, since this may complicate the settlement process.

If Viagogo does not answer quickly, consider contacting your payment provider to discuss potential chargeback alternatives.

Additionally, maintain track of all communications with Viagogo for future reference. For future purchases, please double-check the ticket information upon receipt to ensure they match the order.

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