Viagogo listed my tickets for resale, but I haven’t been paid; how can I get my money?

Viagogo typically distributes payments to sellers 5-8 business days following the event. This timeframe allows them to validate that the transaction went through smoothly and that there were no problems with the tickets.

If this period has gone and you have yet to receive your payment, you must ensure that your payment information is correct and up to date.

Log in to your Viagogo account, go to "Profile" then "Settings," and check your payment information under "Payment options for selling tickets." Payment information errors might cause processing delays or failures.

If your payment information is accurate and the problem persists, please contact Viagogo's customer support at Help Centre (https://support.viagogo.com/) or [email protected].

Provide them with your order number, event details, and any pertinent communication to ensure a quick response. Persistent communication is essential for ensuring that your complaint is addressed effectively.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.