Viagogo charged me double for my tickets without notice, how can I resolve this issue?

Contact Viagogo's customer service right away about the double charge by going to their [Help Center](https://support.viagogo.com/) or emailing them at [email protected].

Give your order number, information about the event, and proof of the double charge. If there are any problems, Viagogo's Buyer Guarantee (https://support.viagogo.com/articles/61000309340-what-is-the-viagogo-guarantee) says they will either give you a similar item or a full return.

If Viagogo doesn't fix the problem to your satisfaction, you might want to call your bank or credit card company to challenge the charge and ask for a chargeback.

This is especially important if you paid for the item with a credit card. You can also help fix the problem and stop it from happening again by telling the consumer protection agencies in your country about what happened.

If you want to avoid the same problems in the future, it's best to buy tickets straight from official ticket sellers or authorised resellers.

Before you buy something, you should always look into the platform's image and read customer reviews to make sure the transaction is safe.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.