Viagogo charged me double for my tickets without notice, how can I resolve this issue?

On September 28, I purchased two electronic tickets for the Casimo and the Hot Coals concert through Viagogo. During the purchase process, the total ticket price was shown as ₺975, and there was no option to buy just one ticket. However, after completing the payment, I realized that approximately ₺2...

A ticket purchase was made through Viagogo without my consent for the 999999999 Zorlu Istanbul event. Without my approval or knowledge, and without sending me any confirmation code, €124.14 was charged to my card, and this amount is currently shown as pending. I reported the issue to Viagogo’s onlin...

On 31.08.2025, I attempted to purchase a ticket for the Frankfurt – Galatasaray Champions League match through Viagogo. The ticket price was displayed as €37, but without any confirmation message or approval from me, my credit card was charged €1,100. This was done without my consent, and I have bee...

On 06.09.2025, a ticket purchase of ₺22,475 was made through Viagogo for the Mahsun Kırmızıgül concert at Harbiye, without my knowledge or consent. The ticket provided does not even include a seat number, making the situation even more suspicious. My order number is 621569549. Since this transactio...

I purchased a ticket for the Keinmusik Berlin event through Viagogo and later canceled the sale on 21.08.2025, two days before the concert date (23.08.2025). Without any clear prior warning, Viagogo charged my credit card €124 as a penalty fee, even though the original ticket price was only €80. Thi...

Although the price isn't very high, I want to share a complaint I had. Be careful, don't even bother with Viagogo! This platform doesn't organize events; it's practically a rip-off. The Problem We're Having: We made the wrong decision to buy tickets for a concert in May through Viagogo. The concert...

I purchased a concert ticket for the T***** event through the Viagogo platform, expecting fair pricing. However, I was shocked to see that I paid ₺3.102,50 for a ticket that my friend bought for only ₺1.200. The reason for this inflated price is that Viagogo charges ticket prices in €, leading to si...

Dear Viagogo Team, With order number 615575556, I purchased two tickets for the Ludovico Einaudi concert scheduled for September 27, 2025, at Istanbul Volkswagen Arena. I selected seats in Block 204, where the listed price was ₺2.944 per ticket. Based on this, I expected to pay around ₺5.888 in tot...

Viagogo sold me a ticket they clearly didn’t have in their possession—and charged nearly double its actual value. Only after I made the payment did they inform me that I would have to wait until the event date for confirmation. If I had known upfront that they might not even have the ticket and coul...

I’m extremely frustrated with Viagogo and demand an immediate resolution. I was charged a total of ₺7,124 for tickets under the name M***** O****, but the actual tickets I received were worth only ₺1,500 each—without any names or clear details attached. This is completely unacceptable and misleading...

I purchased E* S**** concert tickets** through Viagogo, and I just realized that I was charged twice. The first charge was made at the time of purchase, but today, another identical charge was deducted from my credit card without my authorization. This is completely unacceptable, and I demand an im...

Today, I discovered an unauthorized charge on my credit card for Guns N' Roses tickets from Viagogo.com.tr. I attempted to contact their customer service, but they have no phone number listed. I immediately canceled my credit card and plan to dispute the transaction with my bank. Shouldn’t a verific...