I purchased two tickets through Viagogo for a concert in Istanbul on February 3. Due to a funeral in our family, we were unable to attend the concert, so I wanted to relist the tickets for sale at the same price. However, even though I have listed them for sale three times since 5:00 PM today, the system automatically removes the listing shortly afterward each time and cancels my sale.
The platform’s AI-powered messaging system claims that I entered the information incorrectly. However, we have checked the details multiple times, and everything is correct, yet the tickets are still not kept active for sale. As a result, I am effectively unable to exercise my right to resell my tickets through Viagogo.
My order number is 634980546. I request that Viagogo investigate the issue of my tickets being automatically removed from sale without any valid reason, ensure that my listing remains active without being canceled by the system, and allow me to resell my tickets smoothly at the price I originally paid.
On 28.08.2025, I purchased 4 tickets through Viagogo for the B***** concert at Vadi İstanbul. I paid more than ₺14,000 in total, and my transaction number is 622027904. However, the tickets never arrived. When I went to the venue on the day of the event, I was informed at the box office that tickets...
I purchased a ticket for the E* S**** concert** on Viagogo without knowing much about their policies. However, I later realized that I would not be in Istanbul on that date, so I tried to return the ticket for a refund. Unfortunately, Viagogo informed me that refunds are not possible but that I coul...
On September 30, I purchased a ticket from Viagogo for the S*** E***** concert**. Unfortunately, the event was postponed, and ever since then, I haven’t received a refund—even though the concert never took place on the scheduled date. I tried selling the ticket through Viagogo’s platform, but that ...
I purchased two tickets for the Galatasaray vs. Eyüp Spor match through Viagogo (Order No: 5483***81), but the tickets are still not showing up in my account. Due to health reasons, I am unable to attend the game and wanted to either resell or request a refund for the tickets. However, there is no w...
On September 16, 2025, I purchased a ticket for the Galatasaray–Bodo Glimt match through Viagogo for €270, paying by credit card. However, since I could no longer attend the game, I decided to resell the ticket through Viagogo, as the platform explicitly allows during the purchase process. Even tho...
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